Location
Harbour Yard, Chelsea Harbour, London

Hours
Full Time (hours not specified)

Salary
£30,546 per annum

About the Role
As a Patient Administrator at Chelsea and Westminster Hospital NHS Foundation Trust, you will provide a customer-focused service, dealing with all patients and visitors efficiently, politely, and courteously. You will support the delivery of a high-quality healthcare service, ensuring all patients receive excellent service. Your responsibilities include handling queries from patients and relatives confidentially and sensitively, referring clinical-related queries to appropriate staff, and interacting empathetically with patients and relatives in distress. You will take and relay telephone enquiries and messages using initiative and prioritisation skills, update patient details on the Patient Administration System (PAS), and check demographic details on arrival or departure. You will oversee the work of more junior staff, ensuring work objectives are met and demonstrating duties to new starters. You will ensure all procedures related to data capture for service-specific outcomes are followed, arrange interpreter and transport services when needed, and adhere to trust-wide standard operating procedures and policies for clinical administrative processes. Additionally, you will provide cover across the Patient Administration Department (POD) as required and maintain the availability of all necessary documents, including forms, patient information leaflets, questionnaires, labels, and continuation sheets. Your role is vital in maintaining a smooth and efficient administrative service that supports patient care throughout the hospital.

Experience
Experience in a customer service or administrative role within a healthcare or similar environment is desirable but not explicitly stated.

About you
- Polite, courteous, and customer-focused with excellent communication skills
- Able to handle sensitive and confidential information with discretion
- Empathetic and able to interact with patients and relatives in distress
- Organised with good prioritisation and initiative skills
- Able to supervise and support junior staff and new starters
- Flexible and willing to provide cover across the department as needed

Qualifications
No specific qualifications are detailed; however, familiarity with clinical administrative processes and trust policies is beneficial.