Location
West Middlesex University Hospital, Isleworth

Hours
Full Time (hours not specified)

Salary
£32,199 per annum

About the Role
As a Senior Patient Administrator, you will assist the Team Leader in managing all Patient Administrators and Assistant Patient Administrators. Your responsibilities include prioritising workloads, providing day-to-day support and supervision, managing sickness, performance, and appraisals, and ensuring mandatory and statutory training targets are met. You will support the Team Leader in optimising the use of clinical and non-clinical resources and ensure all enquiries are handled promptly, politely, professionally, and confidentially, escalating issues as appropriate.

You will proactively manage patient pathways to deliver a high standard of service, using initiative when addressing patient problems or requests from managers and consultants. Ensuring all activity is cashed up timely using the Trust's Cerner or appropriate IT systems, including DNAs and discharges, will be part of your role. You will participate in new staff induction, demonstrate duties to new starters, and provide close supervision and training to new team members.

Adhering to trust-wide standard operating procedures and policies for clinical administrative processes, you will contribute to their development and suggest improvements with measurable outcomes. You will also support the Team Leader in overseeing reception services, ensuring adequate cover and a welcoming service for patients. Maintaining accurate patient demographic details on Cerner, collecting and using data to measure departmental performance, and assisting staff and patients with new technologies are key aspects of this role.

Additional duties include sourcing specialist equipment, flagging and reporting overseas visitors for payment, retrieving and validating missing NHS numbers, investigating errors, participating in team and relevant meetings such as Patient Access cancer PTL, maintaining stationery stock, and organising and prioritising workload with minimal supervision.

Experience
Experience in patient administration or a similar healthcare administrative role is desirable. Proven ability to manage and support a team, prioritise workload, and work with clinical and non-clinical staff effectively.

About you
- Strong organisational and supervisory skills
- Ability to work independently and use initiative
- Excellent communication and interpersonal skills
- Professional, polite, and confidential approach to patient and staff interactions
- Comfortable using IT systems such as Cerner and adapting to new technologies
- Able to work collaboratively within a multidisciplinary team and support continuous improvement

Qualifications
Relevant administrative or healthcare qualifications are advantageous but not essential. Commitment to ongoing professional development and mandatory training compliance is required.