Location
London Borough of Islington

Hours
Full Time - 35 hours per week

Salary
£38,637 per annum

About the Role
Join our fast-paced, customer-focused Payments Team during a pivotal time of transition. You will play a key role in keeping one of the council’s essential financial operations running smoothly, securely, and efficiently. This role involves providing support to service users and external suppliers while delivering outstanding service.

Your responsibilities will include processing secure and accurate information to ensure timely payments in line with KPIs, supporting and maintaining financial systems with a focus on data integrity, providing guidance and training to staff and suppliers, monitoring and resolving payment system issues, maintaining accurate and GDPR-compliant financial records, and supporting reporting, year-end activities, and process improvements.

You will be part of a dedicated, collaborative team led by the Payment Services Manager, known for their “can-do” attitude and commitment to delivering top-tier service to both internal and external customers.

Islington Council is committed to challenging inequality and fostering a diverse and inclusive workplace. We offer a supportive environment where our CARE values (collaborative, ambitious, resourceful, and empowering) guide everything we do. Our benefits include up to 31 days leave per year (increasing to 36 days after five years of local government service), flexible working arrangements, learning and development opportunities, competitive pay with a commitment to the London Living Wage, an excellent local government pension scheme, Cycle to Work scheme, discounted gym memberships, and local discounts from restaurants, shops, and health and beauty providers.

We are dedicated to creating an inclusive and equitable workforce, maintaining a zero-tolerance approach to discrimination, and continuously working to improve equality, equity, diversity, and inclusion across the organisation.

All offers of employment are subject to successful pre-employment checks including proof of address, right to work in the UK, references, occupational health clearance, and DBS checks where applicable. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

Experience
- Experience in finance or accounts payable roles
- Strong IT skills, particularly with Excel and financial systems
- Proven ability to prioritise and meet tight deadlines under pressure
- Skilled in resolving queries ranging from simple to complex

About you
- Excellent communication and customer service skills
- Strong attention to detail with good knowledge of GDPR requirements
- Ability to work collaboratively within a team and support service users and suppliers effectively

Qualifications
- No specific qualifications required, but relevant finance or accounts payable experience is essential
- Commitment to continuous learning and development