Location
Remote with travel to sites as required

Hours
Full Time

Salary
£51,000 per annum

About the Role
The Clinical Quality Assurer works within Clinical Excellence and reports to the Clinical Quality Partner delivering independent clinical assurance activities that support the effective operation and continuous development of the Clinical Quality Management Regime. This includes providing independent assurance of supervision pathways, clinical interventions, documentation, audit outcomes, governance processes, quality improvement activities and training. Through systematic monitoring, review and evaluation, the role provides objective assurance that clinical quality controls are operating effectively and that services meet agreed clinical, contractual and regulatory standards.

Using clinical expertise and professional judgement, the role ensures the quality, consistency and compliance of health assessments, identifies emerging risks, trends and learning opportunities, supports Right First Time outcomes, and contributes to continuous improvement of the Clinical Quality Management Regime in response to changing contractual, operational and regulatory requirements.

The role collaborates across Clinical Excellence, Clinical Operations (including Delivery Partners), Learning and Development and the Department for Work and Pensions to promote consistency in clinical decision-making and quality of practice. It provides independent challenge and assurance, supports evidence-based decision making and quality improvement, and helps maintain contractual, professional and regulatory standards while influencing the development of safe, effective and high-quality health assessment services.

Key accountabilities include undertaking assessments to maintain clinical competence, delivering independent clinical assurance activities, reviewing and challenging audit findings, leading calibration activities, providing clinical feedback, identifying quality themes and risks, contributing to quality improvement, assuring training and coaching activities, supporting Delivery Partner quality assurance, producing reports, and building effective relationships to promote clinical excellence. The role also requires maintaining professional registration, clinical competence and knowledge of relevant legislation, contractual requirements, clinical guidance and best practice.

Experience
- Significant post-registration clinical experience
- Minimum of two years’ experience as Clinical Support Lead or equivalent role within Health Assessment Services
- Experience undertaking clinical quality assurance, audit or peer review activities
- Experience reviewing, analysing and constructively challenging Independent Audit outcomes
- Experience working collaboratively across multidisciplinary teams and engaging effectively with a wide range of internal and external stakeholders
- Competent in Microsoft Office applications and interpretation of clinical quality and performance data

About you
- Demonstrates consistently strong clinical quality and operational performance personally and across supported clinicians or teams
- Excellent understanding of functional assessment principles, evidence-based clinical reasoning and quality assurance methodologies
- Strong analytical and problem-solving skills with ability to identify emerging risks, trends and opportunities through clinical quality intelligence
- Ability to provide independent, objective clinical assurance and exercise sound professional judgement
- Excellent written and verbal communication skills with ability to provide clear, constructive clinical feedback and influence others using evidence-based recommendations

Qualifications
- Current professional registration with the HCPC, NMC or GMC (or other appropriate professional body)
- Approved Functional Assessor with additional skills such as auditor, initial review, Stage 3 coach/mentor and advice
- Demonstrable ability to interpret contractual requirements, clinical guidance, quality standards and regulatory expectations

Desirable Criteria
- Experience participating in departmental calibration exercises
- Experience supporting continuous quality improvement, service improvement or organisational change initiatives
- Knowledge of Clinical Governance frameworks, assurance methodologies and quality management systems
- Knowledge of DWP Health Assessment Service contracts and quality requirements
- Experience supporting Delivery Partner clinical quality assurance activities
- Experience of governance, assurance or risk management within regulated healthcare services
- Coaching or mentoring experience