Location
London Borough of Lewisham

Hours
Full Time

Salary
£31,930 per annum

About the Role
We are seeking an enthusiastic and results-driven Relationship Manager to join our team. In this pivotal role, you will establish, develop and maximise employer relationships whilst ensuring that suitable vacancies are sourced and filled by our participants across the region. You will be the key point of contact for our employer clients, driving business growth through strategic relationship management and innovative solutions.

Your responsibilities will include building and maintaining strong, collaborative relationships with employers and internal stakeholders, demonstrating empathy and transparency in all interactions. You will identify, pursue and convert new employer opportunities, whilst nurturing existing accounts to maximise revenue and contract value.

Analysing employer needs and developing tailored solutions that align with our service offerings will be key, showcasing your analytical and problem-solving capabilities. You will manage a portfolio of employer accounts, ensuring consistent communication and regular account reviews to support their evolving requirements.

You will source suitable vacancies and match them with appropriate participants, maintaining meticulous records and reporting on placement outcomes. Meeting and exceeding agreed targets and KPIs is essential, demonstrating resilience and a goal-oriented approach to performance management.

Additional duties include preparing and delivering compelling presentations and proposals to prospective and existing employers, assertively communicating value propositions. Collaboration with internal teams including recruitment, operations and management will ensure seamless service delivery and participant placement success.

Conducting regular market analysis and competitor research to identify emerging opportunities and inform strategic account planning is expected. You will maintain organised and efficient account records, utilising CRM systems to track interactions, opportunities and outcomes, and support the development of innovative approaches to employer engagement and service delivery.

About the Company
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Experience
- Proven ability to build and maintain strong relationships with both internal and external stakeholders
- Demonstrated experience working in a sales or target-driven environment, with a track record of meeting and exceeding objectives
- Experience in account management, business development or a similar client-facing role
- Proficiency in using CRM software and Microsoft Office applications
- Proven negotiation and problem-solving abilities
- Analytical mindset with the ability to interpret data and generate actionable insights

Desirable Skills and Experience
- Knowledge of the recruitment, employment or skills development sector
- Experience working within a target-driven recruitment or staffing environment
- Familiarity with vacancy management systems or recruitment platforms
- Understanding of local labour market dynamics and employer engagement strategies
- Experience delivering training or induction programmes to clients

About You
- Professional, friendly and collaborative approach to working with colleagues and clients
- Resilient and adaptable, with the ability to thrive in a fast-paced environment
- Transparent and ethical in all business dealings
- Innovative thinker, keen to develop new approaches and solutions
- Supportive and empathetic in understanding client needs and challenges
- Decisive and assertive when required, with strong leadership potential