Location
Harrow, London

Hours
Full Time

Salary
£43,000 per annum

About the Role
Ingeus are currently looking for a Business Manager to motivate and support a professional and operational team to achieve high performance and exceed all contractual targets, including compliance and customer service standards, through highly effective communication and leadership. You will oversee participant engagement and operational daily management of the site, ensuring every participant receives the best possible service through tailored, comprehensive support to give them the right tools to quickly move into sustainable employment.

Key responsibilities include:
- Providing coaching and mentoring to Team Leaders, ensuring Continuous Professional Development remains a pivotal element of their role and of the wider team.
- Meeting and exceeding individual and team performance targets and Key Performance Indicators on a monthly basis, seeking feedback and input to continuously improve and deliver strong outcomes for our participants and commissioners.
- Delivering key financial targets as defined in regional budgets, ensuring the appropriate deployment of resources to deliver exceptional business results.
- Maintaining strong external relationships with Jobcentre Plus (JCP) teams, visiting sites where necessary and supporting Team Leaders to be visible and active within JCP sites.
- Analysing performance data, identifying potential risks or trends and proposing or implementing solutions to maintain and exceed performance expectations.

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Experience
- Strong leadership and organisational skills, with an ability to motivate large teams to achieve targets.
- Experience of financial tracking and forecasting, with the ability to understand and work towards financial budgets.
- Knowledge of the labour market, wider provision, and local stakeholders.
- Experience working in a performance target driven environment.
- Experience working in a fast-paced, evolving environment with the ability to manage multiple priorities.

About you
An excellent communicator with the ability to inspire and motivate your audience. You will be proactive, adaptable and committed to delivering strong outcomes for participants and commissioners. You understand the importance of continuous professional development and fostering strong external relationships.

Qualifications
Relevant qualifications are desirable but not explicitly stated. A strong track record in leadership, financial management, and operational delivery within a similar environment is essential.

Additional Information
Ingeus offers a comprehensive benefits package including 25 days annual leave plus bank holidays (with option to trade for additional leave), Employee Assistance Programme with counselling, private medical insurance, life assurance, community giving days, eyecare vouchers, online shopping discounts, cycle to work scheme, travel season ticket loan, long service awards, salary finance education and advice, and options to purchase extra benefits such as critical illness cover and dental insurance.

Ingeus is a Disability Confident Employer committed to inclusive and accessible recruitment processes. Support and adjustments are available throughout the application and interview process to ensure candidates can showcase their skills and potential effectively.