Location
Central London

Hours
Full Time

Salary
Negotiable

About the Role
Stripe's Professional Services (ProServ) team helps businesses around the world design, implement, and optimise their Stripe integrations. As we scale our global delivery capability, we are building a structured portfolio of service offerings that define the scope, methodology, resourcing, and commercial terms of how we engage with our users.

We are looking for a Product Manager (Professional Services) to own the portfolio of offerings end-to-end. This role sits at the intersection of services strategy, commercial design, and delivery operations. You will be responsible for ensuring our offerings are well-designed, effectively sold, and profitably delivered, taking action to refine the portfolio as needed.

This is not a traditional Product Manager role, but it demands the same rigour. Your "product" is the service itself: its scope, pricing, methodology, and performance. You will work closely with Sales, Delivery, Finance, and Stripe's Product organisation to ensure every offering in our portfolio is fit for purpose and continuously improving.

Key Responsibilities:
- Own and govern ProServ’s offering portfolio including scope, hours, pricing, and resource plans for each offering, covering all user segments from start-ups to enterprises
- Manage the full offering lifecycle: design, build, launch, iterate, and deprecate offerings based on market needs, delivery performance, and product roadmap changes
- Ensure the portfolio stays current as Stripe launches new products
- Design and implement a governance framework for the portfolio of offerings
- Drive offering performance analytics and define KPIs such as attach rate, average scope deviation, planned vs. actual burn rate, gross margin per offering, and customer satisfaction
- Run regular performance reviews and present findings to ProServ leadership with clear recommendations
- Analyse delivery burn data to identify offerings that are systematically over- or under-scoped and propose refinements
- Conduct structured retrospectives with Delivery Leads after engagement close to capture insights and feedback
- Serve as the structured feedback loop between Delivery, Sales, and Finance, synthesising inputs into offering design decisions

Experience
7+ years of Professional Services or consulting delivery experience
Demonstrable experience shaping or owning a service offering
Commercial literacy
Strong analytical skills
Excellent written communication
Product Management training or experience

About you
The ability to apply product thinking (hypothesis, prototype, measure, iterate) to service design
Strong collaboration skills to work effectively across Sales, Delivery, Finance, and Product teams

Preferred
Familiarity with Certinia and/or Salesforce
Exposure to partner and SI ecosystem dynamics