Location
Hybrid role with 2-3 days per week/month required in the London office.

Hours
Full time, flexible schedule to suit your lifestyle.

Salary
Negotiable

About the Role
The Project Operations Coordinator at Tripadvisor drives operational momentum within Travel Experiences by leveraging AI tools and automation to enhance support for global travelers. You will be responsible for keeping key initiatives on track, monitoring AI-driven support workflows, and delivering clear, actionable updates to leadership. Your focus will be on eliminating friction across the traveler journey—from booking tours and activities to on-the-ground support—ensuring seamless operational scaling to keep travelers moving.

Key responsibilities include leading operational reporting for leadership by translating traveler sentiment, support analytics, and AI bot performance into executive-ready updates; overseeing AI support implementations such as automated traveler triage, AI copilot tools for support agents, and self-service knowledge bases; tracking project timelines across Support, Engineering, Product, and Supply teams to ensure timely launches; optimizing the traveler journey by identifying operational friction and leveraging AI automation to reduce response times for urgent inquiries; and ensuring front-line traveler support teams are trained and aligned on new AI processes with clear standard operating procedures.

Experience
2–4 years in customer operations, CX project management, or travel tech operations.

About you
Hands-on experience with modern AI-driven customer service platforms (e.g., Zendesk AI, Intercom, Salesforce) and workflow automations. Proven ability to drive cross-functional accountability, clear project bottlenecks, and keep high-stakes deliverables moving. Exceptional written and verbal communication skills with the ability to convert complex operational data into digestible business updates. Passion for travel culture and a deep understanding of traveler pain points before, during, and after their booked experiences.

Qualifications
Preferred qualifications include prior experience in travel, hospitality, or marketplace platforms (tours, attractions, activities); experience deploying generative AI features or automated chat resolution systems in a fast-paced global consumer environment; project management certification (e.g., CAPM, Scrum Master, or PMP coursework); and experience in a fast-paced tech, startup, or rapidly scaling corporate environment.