Location
Kings Hall Mews, London (London, Stratford office)

Hours
Full Time - 35 hours per week, Monday to Friday 09:00 - 17:00 (occasional variations may apply)

Salary
£35,951 to £39,531 per annum (London weighted salary) depending on experience plus Essential Car User (ECU) allowance if policy requirements are met*

About the Role
Join L&Q’s growing London Living Rent (LLR) team and be part of the journey to home ownership. The LLR portfolio is rapidly expanding and is set to become one of the largest in London, helping thousands of residents take their first step toward owning a home. This role offers the opportunity to work in a passionate, high-performing team focused on delivering exceptional customer impact in a fast-paced environment.

As a Property Manager within the LLR team, you will be responsible for maximising rental income and minimising void periods across your portfolio, supporting property acquisitions and onboarding new homes into the scheme, ensuring compliance with relevant legislation and internal standards, and delivering outstanding customer service to a diverse resident base. You will manage tenancies and assets to ensure long-term sustainability and conduct routine checks to identify fraud, subletting, and tenancy breaches.

This role will require more than the usual 1–2 days office attendance until training is completed, with an agile working approach thereafter.

Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme and more.

Experience
- Proven experience in property management and lettings, ideally within the private rented sector.
- Strong understanding of London Living Rent and its role in the housing market.
- Experience in tenancy renewals, complaint resolution, legal tenancy processes, and arrears management.
- Knowledge of Assured Shorthold Tenancies, legal notices, and tenancy compliance.
- Confidence in using Microsoft Office, Teams, and CRM systems, especially Microsoft D365.

About you
- Proactive and solutions-focused with a passion for housing.
- Excellent communication and customer service skills.
- Ability to meet targets and deadlines in a commercial environment.
- Commitment to delivering a high-quality resident experience.
- Full driving licence and access to a vehicle insured for business use (required for ECU allowance).

Qualifications
- Relevant qualifications are advantageous but not explicitly stated; emphasis is on experience and skills.

*The Essential Car User allowance is paid in accordance with the relevant policy and requires a full driving licence and insured vehicle for business use.