Location
Scientific Campus, Colindale, London

Hours
Full Time - Standard office hours with participation in an Out Of Hours on call rota for 1 week in 6 (17:30-09:00 Weds-Tues)

Salary
£37,749 - £45,353 per year

About the Role
The UK Health Security Agency (UKHSA) is dedicated to preventing, preparing for, and responding to infectious diseases and environmental hazards to protect public health and build national health security. The Rabies and Immunoglobulin Service (RIgS) at UKHSA Colindale is a cross-divisional team supporting post-exposure treatment of serious infections. The team includes clinical and administrative staff working closely with consultant virologists and experts across divisions.

The Vaccine Support Officer – Team Lead will be based within the Business Management Section of RIgS and will be responsible for triaging calls, supporting exposure risk assessments, and ensuring correct ordering and timely delivery of immunoglobulins and anti-toxins. The role involves daily liaison with external stakeholders, troubleshooting delivery issues, managing multiple email inboxes, and providing administrative support including data analysis and reporting on service delivery.

Key responsibilities include leading business support functions, operational support across corporate functions such as finance, HR, governance and risk management, effective line management of administrative staff, deputising for the Service Delivery Manager, maintaining governance and quality policies, managing stock and batch changes, supporting corporate projects and service reviews, and contributing to financial and resource management.

The role requires maintaining the RIgS database (SQL), producing written guidance and standard operating procedures, and participating in the Directorate governance agenda. The post holder will be a visible and positive role model, fostering strong communication and key working relationships with NHS, DHSC, and other public health colleagues.

Experience
- Significant administrative and secretarial experience within a public health environment, including developing, implementing, and maintaining office systems and handling sensitive patient information.
- Experience or understanding of budget management, business planning, and business continuity processes.
- Proven ability in line management including appraisals, recruitment, training, and managing disciplinary or capability issues.
- Advanced IT skills including Microsoft Word, Outlook, Excel, PowerPoint, and Power BI.
- Experience in operational support functions such as finance, HR, governance, risk management, and internal communications.

About you
- Strong leadership and management skills with the ability to motivate and be a positive role model.
- Excellent communication skills with the ability to develop effective working relationships across clinical, scientific, corporate, and external stakeholders.
- Highly organised with the ability to manage competing priorities and meet deadlines efficiently.
- Problem solver with sound decision-making skills and accountability for own actions.
- Flexible and adaptable to cover team members’ workloads and participate in on-call rota.

Qualifications
- Educated to degree level or NVQ 6 in business administration, management, or equivalent experience.
- Relevant qualifications or registrations as required for the role.
- Successful candidates must meet UK security clearance requirements, including a Counter-Terrorist Check.
- Commitment to ongoing professional development and adherence to governance and quality standards.