Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. As the largest operator of apartments in the United States, Greystar manages over one million units/beds globally and has nearly $79 billion of assets under management across its platforms.

This role supports, develops, and executes the Company’s strategies related to property management operations by directing team members on the assigned portfolio of properties. You will implement and continually improve policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance and people objectives.

Key responsibilities include promoting investor satisfaction and retention through timely reporting and ongoing communication about property performance, responding promptly to investment team, client, and owner concerns. You will review and analyze market data to identify emerging trends impacting portfolio performance and collaborate with community managers to develop market plans that drive occupancy and revenue growth. Ensuring properties meet established appearance and physical standards through routine quality and safety inspections is essential, as is communicating capital requests to maintain physical upkeep.

Compliance with regulatory requirements, organizational standards, and operational processes will be monitored and enforced. You will practice and promote proper safety behaviors, reporting any equipment malfunctions, injuries, or safety issues immediately. Staying current with industry changes in technology, processes, and standards through training and research is expected, applying this knowledge to your area of responsibility.

Experience
Proven experience in an operations leadership role within multi-site property management or a similar sector where team service, revenue, and occupancy are key profit drivers. Demonstrated strong commercial awareness and high competence with financial management. Recognized as a leader by direct reports with the ability to manage teams towards measurable business objectives. Experience engaging and collaborating with multiple stakeholders across the business. Knowledge and understanding of change management with the ability to implement it effectively.

About you
Resilient and confident with a true customer service ethos. Excellent communication skills with the ability to work with impact and influence. Proactive and able to respond quickly and effectively to client and owner concerns. Committed to maintaining high standards of safety and compliance.

Qualifications
Proficient in Microsoft Office packages including Word, Excel, and Outlook. Strong proficiency in property management software; training will be provided. Practical understanding of UK Health & Safety laws relating to building management or relevant qualification.