Location
London (Hugh Cubitt office, with flexibility to attend Pitsea and Westminster Bridge Road offices)

Hours
Full Time, with requirement to work from office a minimum of two days per week including every Monday. Some evening work required to attend resident surgeries.

Salary
£66,835 per annum

About the Role
You’re an experienced leader in property and repairs services who will be the face of the Repairs Team in your region. You’ll play a pivotal role in shaping and delivering our Repairs strategy, leading the integration and transformation of your services to provide outstanding outcomes for our residents.

As Regional Property Services Manager, you’ll be the lead voice and visible presence for legal disrepair and share joint responsibility for voids management in the Northeast London region. You will bring clear direction and stability to a diverse and complex portfolio including responsive repairs, disrepair, voids, aids and adaptations, damp and mould issues, and planned property maintenance. Your focus will be on embedding a culture of accountability, collaboration, and resident-focused delivery.

You will manage a team of Disrepair and Voids Surveyors and work closely with senior leaders, contractors, frontline teams, and residents to create a consistent, high-quality service built on trust. You will conduct regular WIP meetings with contractors delivering disrepair works and Disrepair Coordinators, ensuring all cases are regularly updated on CRM systems.

In this role, you will be the go-to leader for all property services in your region, handling high-profile cases and emergency escalations with calm, clarity, and care. You will attend court where required and manage technical communication challenges with solicitors. As a visible and accountable leader, you will set the tone for a multi-functional team, owning performance and driving improvement across KPIs, compliance, satisfaction, and service quality.

You will build strong partnerships across internal teams and external suppliers, ensuring seamless service delivery. Using data, customer feedback, and insight, you will continuously improve service quality and efficiency.

You will also take the lead on contract management, reviewing contractors’ costs and driving value for money while ensuring all work meets regulatory, legal, and safety standards. You will foster a joined-up culture with housing and operations teams where everyone shares the goal of delivering excellent, customer-focused property services.

Experience
- Proven experience in legal disrepair within social housing
- Experience with NHF schedule of rates
- Experience in disrepair report writing, ensuring all items outlined in letters of claim are documented and works evidenced following completion
- Strong stakeholder management and excellent communication skills
- Knowledge of Health & Safety Act 1974, Housing Act 1985, and other relevant legislation

About you
- Confident and visible leader able to manage complex and high-profile cases
- Collaborative and resident-focused with a commitment to service quality and accountability
- Able to work calmly under pressure and manage emergency escalations
- Strong contract management skills with a focus on value for money and compliance

Qualifications
- Degree in Building Surveying or similar technical qualification, or relevant experience (HND/HNC)
- Professional membership preferred