Location
Kings Hall Mews, London with options to work from Stratford or Manchester, Trafford offices

Hours
Full Time - 35 hours per week

Salary
£35,951 per annum (London weighted salary) or £32,188 per annum to £x per annum (Regional salary), dependent on experience

About the Role
Join our Resident Involvement Team at London and Quadrant Housing Trust (L&Q) and play a key role in driving forward our ambitious resident involvement and accountability programme. You will work within a small, collaborative, impact-focused and values-driven team at the heart of the organisation, in the Governance and Transformation Directorate. Your role will focus on building strong relationships with residents interested in getting involved, matching them with meaningful volunteer opportunities that align with their interests, skills, and talents. You will also gather and use resident feedback to ensure our involvement opportunities are supportive, inclusive, meaningful, and enjoyable for all participants.

This role supports the implementation and continuous improvement of L&Q’s strategic approach to resident involvement and accountability. You will help create impactful resident involvement activities that strengthen resident-centred working cultures, organisational behaviours, and ongoing business improvements. Key responsibilities include onboarding involved residents, managing communications and ongoing contact with residents and business stakeholders, organising events, supporting Resident Involvement and Accountability Partners with project delivery, and responding to general queries about resident involvement.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more. Early applications are encouraged as the recruitment process may close earlier than advertised.

Experience
- Experience working in a customer-facing environment with excellent customer service skills
- Experience involving volunteers, service users, or participatory groups, with an understanding of best practices in volunteer management and relationship building
- Experience in event planning, project delivery, and multitasking to meet deadlines
- Some experience in continuous improvement, contributing to best practices, increasing impact, and improving processes

About you
- Highly developed listening and verbal communication skills with the ability to build rapport with diverse groups while maintaining professional boundaries
- Strong organisational skills with attention to detail
- Confident written and oral communication skills, able to adjust tone for different audiences
- Strong administrative skills with the ability to maintain accurate records and databases

Qualifications
No specific qualifications are stated; however, relevant experience and skills as outlined above are essential.