Location
London

Hours
Full Time

Salary
Competitive salary

About the Role
Kurt Geiger is an inclusive, creative footwear and accessories brand powered by kindness, inspired by the energy and spirit of London. As a Retail Sales Manager in the Footwear Department at Liberty London, you will be a true ambassador of the Company, leading, coaching, and building strong client relationships. You will motivate your team to exceed sales targets while ensuring the highest level of customer experience and service.

Your responsibilities will include delivering budgeted sales, creating a customer-centric culture, and maintaining strong relationships with the Host Store and other concessions. You will take ownership to improve business performance by reviewing brand performance and making informed commercial decisions. You will contribute to the development of the department in line with consumer demands and business opportunities.

Effective staff scheduling and floor coverage management will be key, alongside maintaining high standards of staff presentation and adherence to model store guidelines. You will foster a customer-centric environment by training and developing your team to build and maintain client relationships, monitor CRM and test shop results, and implement service action plans.

In addition, you will recruit new team members in partnership with the General Manager, ensure compliance with company and Host Store policies, and invest in your team’s development to maximize their performance. You will champion a positive and collaborative working environment and communicate KPIs clearly, managing performance through regular reviews.

Operational responsibilities include overseeing daily hygiene standards, opening and closing procedures, and maintaining back of house and stockroom standards. You will be accountable for meeting sales, productivity, mystery shopper, retention, labour turnover, payroll, audit, and event targets, including achieving a minimum 10% client book sales target.

Experience
- Currently working at Senior Manager level within a high turnover business
- Experience managing large teams
- Proven history of P&L accountability and driving bottom line contribution
- Demonstrated ability to drive performance through people
- Excellent at building internal and external relationships
- Background in fashion-forward footwear, accessory, or fashion brand; luxury experience preferred

About you
- A representative of a luxury and fashion-forward brand in every way
- Strong leadership and communication skills
- Customer-focused with a passion for delivering exceptional service
- Motivated to develop and inspire your team to achieve their best

Qualifications
- Relevant retail management experience preferred
- Strong commercial acumen and understanding of retail operations