Location
London Borough of Lewisham, primarily based at Laurence House with a hybrid working approach requiring regular office and home working.

Hours
Full time (hours not specified)

Salary
£47,367 to £49,509 per annum (PO2). All appointments will be offered at the minimum spinal column point for the grade, except where matching current salary (up to the maximum) is evidenced.

About the Role
Discover yourself in Lewisham where your work makes a difference to vibrant and culturally diverse communities. As the UK’s first Borough of Sanctuary, Lewisham champions the rights of refugees and migrants. This role involves delivering a high-quality statutory review service for homelessness and housing decisions. You will ensure all reviews, appeals, and complaints are thoroughly investigated and completed within legal deadlines. The position requires making complex, legally robust decisions, managing a demanding caseload, and liaising closely with solicitors, MPs, the Ombudsman, and partner agencies. You will also drive service improvement by identifying issues, providing guidance to staff, and promoting a strong homelessness-prevention approach. Excellent training and development opportunities are provided, alongside a range of benefits including generous holiday allowance, Local Government Pension scheme, flexible working and family friendly policies, season ticket and bicycle loans, staff discounts including local subsidised gym memberships, and supportive staff networks.

Experience
Relevant experience in homelessness and housing legislation is required. Ability to confidently apply complex law to real cases and manage a fast-moving, demanding caseload while meeting strict statutory deadlines.

About you
Exceptional communication skills with the ability to explain complex issues clearly and sensitively. Strong analytical skills to investigate evidence and produce clear, robust review decisions. Skilled in writing high-quality responses for MPs, the Ombudsman, and vulnerable households while maintaining professionalism and empathy. Able to build effective relationships with legal teams, partners, and internal services and thrive in a fast-paced environment.

Qualifications
Not explicitly stated, but strong expertise and relevant experience in homelessness and housing legislation are essential.