Location
Paternoster Square, London

Hours
Full Time

Salary
Negotiable

About the Role
The Risk Intelligence Service Manager role is part of the Service Management group within the Technology Operations function at Refinitiv, a division of London Stock Exchange Group (LSEG). This role provides operational end-to-end service ownership and support, managing incident, problem and change management processes. You will be accountable for service management throughout the service lifecycle, focusing on delivering excellent customer experience by ensuring providers and capabilities meet agreed service levels. You will champion a culture of continuous service improvement and lead proactive and reactive mobilisation of resources in a matrix environment. Key responsibilities include incident management, change and release management, problem management, capacity and availability management, continuity management, risk management, governance and compliance, and stakeholder management. You will report service performance to business and technology leaders, manage third-party service providers, and ensure alignment with technology and security policies. This role requires strong leadership, communication, and the ability to inspire trust and manage expectations across senior leadership teams.

About London Stock Exchange Group (LSEG)
LSEG is a leading global financial markets infrastructure and data provider with a 300-year history of supporting financial stability and economic growth worldwide. Headquartered in the UK with operations in 70 countries, LSEG employs 25,000 people globally. The company values integrity, partnership, excellence and change, fostering an inclusive culture that encourages innovation, diversity and personal growth. LSEG is committed to sustainability, community engagement through the LSEG Foundation, and providing a supportive work environment with tailored benefits including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Experience
2-5 years of relevant technology domain experience, ideally across a range of technologies with background in supporting trading, analytics, risk and data services. Proven leadership skills in driving resource mobilisation in a matrix environment. Experience managing incident, problem and change management processes and service ownership aligned with customer propositions and products.

About you
Strong communicator who can inspire trust, manage expectations and gain sponsorship from business, technology and senior leadership teams. Proactive and reactive problem solver with a focus on continuous service improvement. Ability to manage relationships with internal and external stakeholders including third-party service providers. Committed to governance, compliance and risk management best practices.

Qualifications
Relevant qualifications or certifications in service management, ITIL or related fields are desirable but not explicitly stated. A strong understanding of technology operations, service management frameworks and risk management principles is essential.