Location
London (Stratford office)

Hours
Monday to Friday, 8am to 4pm or 9am to 5pm

Salary
£30,455 per annum

Contract Type
Fixed term contract, 6 months

Working Pattern
Hybrid working with 20% - 40% of contractual hours worked from the reporting office/working location

About the Role
Join the Roofing Team at London and Quadrant Housing Trust (L&Q) as a Roofing Coordinator on a fixed term basis. You will coordinate the roofing service, working closely with roofers, contractors, and other Maintenance Services teams, supporting the Operations Support Team Leader. This role involves back-office administration to support direct maintenance service delivery, ensuring professional and excellent customer service daily. You will contribute to a positive working environment by embodying L&Q’s organisational values: People, Impact, Inclusion, Passion, and Responsibility.

Your daily tasks will include using various systems to organise, plan, and process data, providing accurate and current information for the team. You will review outstanding work orders, support the roofing team with administrative duties such as completing S20 and latent defect referrals, liaising with scaffold contractors, checking warranties, and handling ad hoc planning. You will also review D365 cases for the working at heights team, take ownership for resolution within SLA, and provide updates on complaints when required.

This is an excellent opportunity to work alongside a motivated team delivering vital services to residents with determination and professionalism.

Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more.

Experience
Knowledge and experience in a similar role is desirable but not essential.

About you
Organised with strong administration skills.
Good knowledge of Microsoft packages including D365.
Excellent written and verbal communication skills.
Ability to work independently and proactively deliver excellent customer service.
Motivated to bring ideas and efficiencies to tasks.

Qualifications
No specific qualifications required for this role.