Location
London, overlooking Kensington Gardens

Hours
Full time, shifts as required to support hotel operations

Salary
Negotiable

About the Role
Under the general guidance of the housekeeping management team, the Room Attendant assists in maintaining the highest standards of cleanliness and upkeep in guest rooms and related areas. You will ensure all guests receive high-quality, personalized service, contributing to an engaging and dynamic guest experience. Responsibilities include cleaning and servicing guest rooms, bathrooms, and related areas according to hotel standards during day and turn down service. Tasks involve re-sheeting beds daily with fresh, wrinkle-free linen; dusting furniture; thoroughly sanitizing bathrooms; replenishing guest supplies and stationery; vacuuming floors; replenishing minibar stock and accurately reporting consumption; and completing all assigned schedules, checklists, and inspection records within required timeframes. You will participate in projects, special assignments, and training sessions, ensure VIP amenities and gifts are replenished daily, dispose of waste and soiled linen safely, maintain housekeeping equipment, and establish a respectful rapport with guests by addressing inquiries and special requests promptly. Handling guest complaints professionally and escalating when necessary is essential. You will adhere to hotel key control procedures, support inventory checks, maintain guest privacy and confidentiality, and comply with all health, safety, fire, security, and sanitation procedures. Collaboration with team members to cover duties and support operational requirements is expected. Additional duties may be assigned by management to deliver exceptional guest service.

Experience
One to two years of experience in a guest-facing role, preferably within an upscale or lifestyle brand hotel.

About you
Warm, friendly, and approachable with a positive attitude. Ability to multitask and remain detail-oriented in a fast-paced, dynamic environment. Strong interpersonal skills to maintain positive and productive working relationships across departments. Capable of working independently while contributing to a team-oriented atmosphere. Physically able to stand or walk for a minimum of eight hours per shift and perform tasks requiring twisting, pushing/pulling, reaching, bending, climbing, and carrying objects. Observant, responsive, and able to handle multiple tasks and high-pressure situations professionally. Excellent communication skills with the ability to read, write, speak, and understand English. Flexible to work both indoors and outdoors in varying weather conditions depending on business needs.

Qualifications
High school diploma or equivalent required.