Location
Hybrid role based out of either our London or Oxford office 1-2 days per week.

Hours
Full Time - Flexible schedule to suit your lifestyle.

Salary
Negotiable

About the Role
Tripadvisor Group connects people to experiences worth sharing and aims to be the world’s most trusted source for travel and experiences. Bókun, a rapidly growing subsidiary of Tripadvisor, offers cutting-edge travel technology solutions to the Tours and Experiences industry, empowering tour operators, travel agencies, and OTAs to streamline operations and expand their reach.

We are seeking a highly skilled, hands-on Senior Community & Customer Marketing Specialist to join our growth team. Reporting to the Senior Growth Marketing Manager, you will be the recognised expert and driver of our customer success, engagement, and referral strategies. You will execute day-to-day community programs while designing long-term, scalable frameworks.

This unique cross-brand initiative involves leading community building and engagement across our entire supplier community, collaborating closely with specialists in Content Marketing, Partnerships, Product Marketing, and Growth Marketing.

Key Responsibilities:
- Develop, launch, and manage community spaces for tour and attraction businesses to learn and network, including educational programs, webinars, newsletters, and social content.
- Manage and execute community-building efforts and engagement strategies for the supplier community, sharing best practices across the industry.
- Collaborate with Product Marketing to enhance brand/product affinity and build scalable referral campaigns.
- Own customer communication channels, leading initiatives through platforms like Intercom and ActiveCampaign to drive consistent operator engagement.
- Use data research to understand supplier behavior and build scalable frameworks for customer reactivation and retention.
- Develop and implement brand engagement strategies and content plans for community channels to increase reach, engagement, and qualified leads.
- Collaborate cross-functionally with Content, Partnerships, and Sales to integrate community initiatives into broader growth campaigns.
- Act as a role model and mentor to junior team members, offering guidance and insights.

Experience
- Minimum of 5 years in community/customer marketing or related fields.
- Proven track record of building and nurturing online communities.
- Strong practical experience managing campaigns through customer communication platforms such as Intercom and ActiveCampaign.
- Comfortable speaking to large audiences both in-person and online.
- Excellent project management and organisational skills with the ability to prioritise and adjust strategies based on community feedback.
- Experience sharing complex insights with senior stakeholders and mentoring junior colleagues.

About You
- Possess "AI native thinking" to innovate and optimise community interactions.
- Data-driven mindset, analysing trends to propose solutions and improve engagement.
- Proactive in identifying challenges, improving processes, and challenging the status quo.
- Passionate about travel, technology, and empowering tour and activity operators.
- Collaborative, humble, and committed to shared team success.

Qualifications
No specific qualifications required; a positive attitude, strong communication skills, and a passion for community marketing are essential.