Location
Auba London City

Hours
Full Time

Salary
Negotiable

About the Role
The Senior Community Manager will autonomously lead a business unit, taking full responsibility for the property's operations, team members, daily activities, and resources to achieve budgeted financial and operational goals. You will lead by example to build a vibrant, safe, and welcoming community that residents enjoy being part of. Key responsibilities include providing supportive and inspiring leadership by recruiting, training, and managing team performance in line with company policies and values. You will act as a role model, driving positive resident experiences and exceeding expectations. Working closely with marketing, you will shape local marketing and leasing strategies to meet occupancy and revenue targets, ensuring effective implementation of campaigns and promotions. You will establish and maintain relationships with internal and external stakeholders, ensuring compliance with regulations and providing performance reporting. Proactive resident engagement and community event management will be essential to enhance the resident experience. Financial management duties include preparing and forecasting budgets, monitoring payments, attending P&L reviews, and promoting investor satisfaction through timely reporting and communication. You will ensure resident satisfaction by responding promptly to inquiries and resolving service issues. Assessing and developing team capabilities, managing purchase orders and invoices, overseeing tenancy management including inspections and evictions, and driving a strong health and safety culture are key operational responsibilities. You will also ensure compliance with company policies and legal requirements, manage maintenance and refurbishment projects, conduct regular property inspections, and contribute to the delivery of a complex staffing structure across Community Management, Concierge, Customer Service, and Maintenance departments. Collaboration with corporate support teams such as HR, Finance, Sales & Marketing, Health & Safety, and Capital Projects is integral to this role.

Experience
- Proven leadership experience managing teams and delivering service excellence in a similar management role or environment.
- Successful track record in driving leasing performance and managing property operations.
- Detailed knowledge of Landlord/Tenant legislation.
- Experience working autonomously with strong ownership and accountability.
- Demonstrated management skills to recruit, lead, evaluate, and develop team members, including maintenance specialists.

About you
- Strong team player with excellent organisation, multitasking, and prioritisation skills.
- Excellent verbal and written communication skills.
- Numerically competent to manage budgets and financial reporting.
- Self-aware and culturally sensitive, able to adapt communication and negotiation styles to different audiences.
- Enthusiastic about delivering exceptional stakeholder experiences and committed to continuous personal and professional development.
- Flexible and adaptable to fast-paced, changing environments.

Qualifications
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Proficiency in property management software is desirable; training will be provided.
- ARLA or IRPM qualifications are desirable.
- Good general education.