Location
London Borough of Sutton, The Old Rectory, Festival Walk, Carshalton

Hours
Full Time (hours not specified)

Salary
£42,060 per annum

About the Borough
Located in zone 6 with excellent transport links in and out of London, Kingston is a vibrant and diverse university town that fosters a strong sense of community among its residents. The borough offers an idyllic riverside setting, a mix of modern and historic town centres, plentiful shopping and dining options, as well as extensive open parklands and cycle routes that connect the district town centres, making it an enjoyable place to live and work.

About the Service and Team
The HR Systems team is a vital part of the HR Shared Service supporting both Kingston and Sutton Councils, alongside external clients including other London Borough Councils, schools, and charities. The team specialises in triaging and resolving all iTrent system queries, navigating complex system designs and builds to support diverse organisational cultures. Working closely with the payroll department, the team is an integral and highly valued part of the wider HR function.

About the Role and Our Ideal Candidate
This role is based within a small, cohesive team of four, who meet daily to address complex HR system issues. The work is varied and challenging, ranging from tracing errors across multiple system interfaces to identifying critical input flaws. The core mission is to fix, build, and continuously improve the system to achieve high customer satisfaction.

Key Responsibilities
- Conduct detailed system detective work, using logical thinking to identify root causes of issues and understand system interconnectedness
- Provide multi-step technical resolutions within iTrent (full induction provided; HR/Payroll knowledge essential, iTrent experience desirable)
- Communicate complex IT solutions clearly and accessibly to non-technical staff and senior managers
- Support customers via video calls and other channels
- Design workflows and write data reports to support system builds

Our Offer to You
We are committed to nurturing talent and supporting your career development in a friendly, collaborative environment. Your ideas will be welcomed and supported by a dynamic and experienced management team. Benefits include:

- Generous annual leave entitlement of 25-32 days plus bank holidays (pro-rata for part-time)
- Enhanced maternity, paternity, shared parental, adoption and dependents leave
- Three volunteering days per year in Kingston
- Hybrid working (role dependent)
- Flexible and agile working arrangements with Google Chromebooks
- Access to a learning and development portal with a range of courses
- Discounts at local shops, restaurants, gyms and leisure centres
- Interest free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health, wellbeing and counselling support

Application Process
Please apply online outlining your skills, abilities and experience relevant to this role. Ensure your CV details are correctly uploaded. We value authenticity and expect personalised responses demonstrating your motivation and alignment with our STAR values. The closing date is indicative; early application is advised as we may close the vacancy once sufficient applications are received.

Diversity and Inclusion
We are proud to be a diverse and welcoming borough, committed to creating a workforce that reflects the community we serve. We encourage applications from underrepresented groups and guarantee to interview all disabled applicants who meet the minimum essential criteria. We offer family-friendly policies, flexible working, staff engagement forums and inclusive networks to support diversity.

Additional Information
We are an accredited London Living Wage Employer. Sponsorship for work visas is subject to eligibility and budget limitations and cannot be guaranteed for all roles. Please check GOV.UK for right to work guidance.

Experience
Essential HR and Payroll knowledge is required. Experience with iTrent is desirable but not mandatory as full induction will be provided. Proven ability to troubleshoot complex system issues and provide multi-step technical resolutions is important.

About You
You are a logical thinker who enjoys detective work and connecting the dots to identify root causes. You have excellent communication skills to translate complex IT solutions into clear language for non-technical audiences. You thrive in a dynamic team environment and are motivated to deliver excellent customer service and continuous improvement.

Qualifications
No specific qualifications are stated; however, relevant HR/Payroll experience and technical aptitude are essential for success in this role.