Location
London

Hours
Full Time

Salary
Negotiable

About the Role
The Senior Manager, Technology Transformation at Burberry is responsible for driving continuous transformation across the IT organisation, ensuring technology capabilities and ways of working evolve to support the delivery of Burberry’s Technology Strategy. This role partners closely with IT leadership to shape the transformation narrative, improve engagement and trust across IT and the wider business, and ensure changes are effectively embedded, adopted, and sustained over time. Key responsibilities include defining and maintaining the technology transformation scorecard, providing leadership with clear visibility of organisational effectiveness, capability evolution, adoption progress, and delivery against Burberry’s Technology Forward strategy. The role acts as the central capability for transformation coordination, change management, communications, and engagement, working closely with the Portfolio Management Office, SIAM, Enterprise Architecture, and Delivery teams. The Senior Manager leads IT communications and engagement, governs the IT intranet and knowledge management experience, and drives continuous improvement of transformation and engagement processes to ensure changes remain lightweight, scalable, and minimally disruptive.

Experience
- Defining and measuring strategic transformation outcomes, organisational maturity indicators, or balanced scorecards within a technology organisation
- Coordinating transformation activities across multiple teams without direct ownership, driving alignment, engagement, and outcomes
- Strong change management capability, including defining and embedding new ways of working and tracking behavioural adoption
- Excellent communication and engagement skills, with experience crafting clear narratives for both technical and non-technical audiences
- Working closely with senior leadership (CIO/VP level) to shape consistent transformation messaging across different levels and functions
- Strong stakeholder management across IT and business functions
- Understanding of IT operating models, ways of working, capability evolution, and practical challenges associated with embedding new ways of working across complex delivery environments
- Ability to balance strategic technology transformation priorities with the need to minimise disruption and administrative overhead
- Experience in Retail, Luxury, or Consumer goods industries is beneficial

About you
You are a strategic thinker with excellent leadership and communication skills, capable of influencing across multiple teams and senior stakeholders. You thrive in complex environments and are passionate about driving meaningful change that aligns with business and technology objectives. You are adaptable, collaborative, and committed to continuous improvement in transformation and engagement processes.

Qualifications
Relevant qualifications or certifications in change management, technology transformation, or related fields are advantageous but not mandatory. A proven track record of successful transformation leadership within complex technology organisations is essential.