Location
London - Tower Hamlets

Hours
Full Time - 42.5 hours per week, Monday to Friday - Office based

Salary
Up to £45,567 per annum

About the Role
Mears Group is one of the UK’s leading providers of housing and care services, delivering essential maintenance, regeneration, and customer support services to homes and communities nationwide. As a Senior Planner, you will lead and develop a team of Planners and Administrators to ensure a high-quality, customer-focused repairs service. You will manage scheduling and optimise operatives’ diaries for maximum productivity and efficient use of skills. Your role includes monitoring key performance indicators, analysing operational reports, and driving continuous improvements across the planning function. You will oversee the full planning process to ensure repairs are booked, followed up, and completed within required timeframes and service standards, while maintaining tenant satisfaction and promptly resolving escalations. You will also respond to emergency and urgent repair requests, liaise with operatives, supervisors, and internal teams to ensure follow-on works are scheduled and completed, and provide expert guidance on responsive repairs processes across the business.

Experience
- Strong experience in repairs, maintenance, and social housing is essential
- Good knowledge of planning and scheduling repairs
- Demonstrable experience leading others

About you
- Strong organisational and problem-solving skills
- Excellent knowledge of repairs processes and resource planning
- Ability to drive continuous improvement and deliver a customer-focused service

Qualifications
- No specific qualifications stated, but relevant experience in repairs and maintenance planning is required

Benefits
- 25 days annual leave plus bank holidays
- Leading pension scheme
- Annual Mears Fun Day as a thank you from the Executive team
- Paid volunteering leave supporting community engagement
- Staff perks with Mears Rewards including discounts on groceries, holidays, eye tests, Share save scheme, and more
- Family friendly policies