Job Title: Service Engineer Salary: £49,788 £ to £55,320 Location: London Hours: Full time Working Pattern: Minimum of 3 days a week in the office About this Opportunity We're looking for Service engineers who are passionate about service and ensuring our Customers receive the most reliable service possible. We want to automate wherever we can, removing repetitive, manual tasks. You'll have a strong sense of ownership and integrity and enjoy working with both Business and Engineering teams. You will be working within one of our 24*7 shift teams, working a pattern of 12 hour day and night shifts supporting our Retail Digital channel 365 days a year, ensuring we provide a reliable and robust service to our Customers. About the role As a Service Engineer, you'll be closely monitoring the services using state of the art tooling and providing technical expertise to investigate and resolve the highest criticality incidents. You'll be responsible for continuous improvement and automation within our team that removes repetition and manual tasks. You'll work collaboratively to reduce technical debt and mitigate operational risk. Be able to help drive usage of our monitoring and alerting toolsets, AppDynamics and Splunk and you'll be key to building our capabilities as our applications move to public cloud. Who are we looking for: Strong technical skills based around the following technologies: Java, LUNIX, IBM Websphere, Oracle, DB2 Scripting using bash, shell, python Experience using DevOps tooling such as UrbanCode Service mindset acquired through supporting critical applications Experience working shifts preferable Experience using Service management tools such as Service NOW Experience using monitoring tools such as AppDynamics, Splunk and Dynatrace Experience supporting applications in a public cloud environment such as GCP, AWS would be an advantage. A passion to automate everything, everywhere! Strong problem solving abilities in a complex multi-tier technical environment You will be a great communicator across different stakeholder groups You'll want to champion the Service culture and help drive adoption across our engineering labs You'll be able to work independently, use initiative, without management oversight So if you have the skills we're after and playing a key role in our ongoing support and development appeals then get in touch, we'd love to hear from you… About working for us Our focus is to ensure that we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background identity or culture. We were one of the first organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes. Just let us know. We also offer a wide-ranging benefits package, which includes: * A generous pension contribution of up to 15% * An annual performance-related bonus * Share schemes including free shares * Benefits you can adapt to your lifestyle, such as discounted shopping * 28 days holiday with bank holidays on top * A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.