Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses, used by millions of companies—from the world’s largest enterprises to ambitious startups—to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

The Solutions Architecture Team partners with our users to realize their full potential through prescriptive solutions that drive growth and success. We collaborate with C-level executives, finance leaders, product design, and engineering teams at large global brands and platforms building financial services solutions with Stripe. Working closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers, and Product Teams, we develop and execute account strategies for Stripe’s platform prospects.

As a Solutions Architect, you will build highly consultative, trusted relationships with C-level executives and technical decision makers to provide business and technical thought leadership and become a trusted advisor in solving mission-critical business challenges. You will architect business models that drive new monetization opportunities and growth.

Key responsibilities include:
- Being a key member of the Platform account team with deep involvement in defining customer strategy
- Identifying and closing new complex opportunities and accelerating solution adoption
- Driving thought leadership and acting as a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments
- Understanding customer business objectives and designing Stripe solutions to address their challenges
- Developing and articulating end-to-end customer transformation journeys and future roadmaps with deep third-party integrations
- Conducting business analysis and research on customers, industries, and competitors
- Leading strategy engagements to align business priorities, design solutions, and secure technical wins through executive briefings, presentations, and demos
- Expanding Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods
- Acting as the “Voice of the Customer” to bring insights, trends, and opportunities to leadership, product, and engineering teams
- Participating in sales forecasting, Quarterly Business Reviews, and account/territory planning
- Providing technical insight and solutions to prospective and existing platform users
- Showcasing Stripe’s platform capabilities in solving business problems and demonstrating benefits and customizations
- Managing pre-sales projects, coordinating proof of concept development, and feasibility checks
- Ensuring all proposed solutions are viable, beneficial, and accommodating to clients and their customers

Experience
- 10+ years in a customer-facing engineering role such as solution consultant, solutions architect, or sales engineer within a global software enterprise
- Executive engagement skills with the ability to build credibility at all levels and establish strong relationships with key decision makers
- Effective group facilitation skills and confidence in leading customer meetings
- Thorough understanding of software development lifecycle and API architecture
- Strong spoken and written communication skills, with the ability to explain complex concepts to technical and non-technical audiences
- Comprehensive understanding of Stripe Connect, Payments, and Billing systems and their application across diverse business models
- Ability to understand interactions between ERP, CRM, Billing, Tax, and legacy systems within a platform technology stack
- Strong organizational and time management skills to manage multiple strategic opportunities and customers

About you
- Customer-focused domain expert in the payments space with experience presenting and architecting solutions for platform customers
- Experience driving technical sales with enterprise-scale platforms and supporting unique customer requirements
- Skilled in integrating Stripe or other RESTful APIs into web applications
- Experience in systems design, building, and deploying complex applications
- Familiarity with helping customers adopt and consume software in a cloud model
- Passionate about learning and actively seeking knowledge
- Ability to work independently and confidently under ambiguous circumstances
- Strategic and creative thinker who proactively identifies challenges and maintains a positive approach
- Strong collaboration skills to work seamlessly with extended teams to support users

Qualifications
Preferred but not required:
- Experience as a customer-facing domain expert in payments and platform solutions
- Prior experience with top-tier enterprise platforms and their unique requirements
- Technical expertise in API integration and cloud software adoption