Location
London (Kings Cross office attendance required at least 1 day per week)

Hours
Full Time (hours not specified)

Salary
£36,285 per annum

About the Role
We are seeking a Specialist Housing Coordinator to join our team and provide high-quality, customer-focused support to Specialist Housing Officers. You will be the central point of contact for vulnerable Care and Support customers, assisting them with tenancy-related queries and ensuring they feel safe, supported, and empowered in their homes. This varied and rewarding role involves working flexibly across a diverse property portfolio, coordinating resources, maintaining accurate tenancy records, and building strong relationships with internal and external stakeholders. Your efforts will directly contribute to helping customers sustain their tenancies and thrive within their communities.

Day to day, you will be the go-to person for housing-related enquiries, resolving queries and escalating complex issues when necessary. Responsibilities include maintaining tenancy records to a high standard, supporting void and empty property management, and coordinating contractors to ensure properties are let efficiently and meet decent homes standards. You will implement health and safety procedures, manage fire risk assessments, and create CRM cases to support safe and timely resolution of customer issues. Additionally, you will assist tenants with repairs, service charges, and anti-social behaviour cases, ensuring all actions comply with policy and best practice.

Experience
Experience working in housing, estate management, or a customer service environment supporting vulnerable individuals is essential.
Strong knowledge of housing legislation and best practice within a Care and Support setting.

About you
Excellent time management and organisational skills, with the ability to prioritise and meet deadlines.
Confidence in maintaining accurate records and interpreting straightforward data.
A proactive, empathetic approach with strong communication and problem-solving skills.

Qualifications
An Enhanced DBS check is required for this position.
No specific formal qualifications are stated, but relevant experience and knowledge are essential.