Location
London, with a requirement to be in the Kings Cross office at least 1 day per week and based at schemes for a minimum of 2 days per week.

Hours
Full Time

Salary
£39,360 per annum

About the Role
We are seeking a Specialist Housing Officer to join our Rough Sleeper Initiative (RSI) service, delivering high-quality, locality-based housing management to some of our most vulnerable customers. You will play a vital role in helping people sustain their tenancies and feel safe, supported, and empowered in their homes. Working closely with care and support providers, you will build strong relationships within your patch, ensuring our homes and communities are welcoming, well-maintained, and inclusive places to live. This is a rewarding opportunity to make a real difference in people’s lives while contributing to Peabody’s wider mission of building thriving communities.

On a day-to-day basis, you will deliver a responsive housing management service tailored to the needs of customers within the RSI programme. Responsibilities include managing a designated patch, working collaboratively with internal teams and external support providers to resolve tenancy and estate issues, carrying out estate inspections, overseeing cleaning and gardening services, and ensuring properties meet health and safety standards. You will support customers with repairs, tenancy compliance, and sign-ups, and play a key role in void management and allocations. Additionally, you will contribute to community-building initiatives, fostering positive relationships and inclusive neighbourhoods.

This role requires participation in an out of hours on-call rota, a full UK Driver’s license, and an Enhanced DBS check.

Experience
- Housing management experience including estate services, tenancy enforcement, and welfare benefits advice.
- Strong working knowledge of housing legislation and best practice in supported housing environments.

About you
- Excellent time management and organisational skills with the ability to meet deadlines and manage competing priorities.
- Confidence in maintaining accurate records and making sound decisions based on customer needs and service requirements.
- Commitment to delivering high-quality, person-centred housing management services.

Qualifications
- Full UK Driver’s license is required.
- Enhanced DBS check required.
- No specific academic qualifications stated, but relevant housing management experience is essential.