Location
Oxford Street, London

Hours
Full Time (hours to be confirmed)

Salary
Competitive salary offered

About the Role
Carvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comfort, with every collection thoughtfully designed. Our brand is shaped by timeless style and a design philosophy that empowers women of all ages to feel their best. Made with high-quality materials and shaped by Italian-inspired silhouettes, our collections are created to work as hard as the women who wear them.

As a Supervisor, you will consistently deliver exceptional service and play a key role in the smooth running of the store. You will be responsible for holding keys and ensuring the security of the store at opening and closing in the absence of senior management. You will open and close the till system, welcome clients warmly, guide them to products, and understand their needs to ensure a positive shopping experience, setting high standards for the wider team.

You will efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations. Maintaining the shop floor tidy and replenished and upholding store standards will be part of your daily duties. Supporting the management team by working towards individual and team sales targets is essential.

You will provide details of Kurt Geiger loyalty programs, highlighting benefits and encouraging participation to enhance the customer experience. Supporting training and development of team members in the absence of senior management, assisting in promotional activity preparation and planning, and being a role model for the brand by adhering to uniform standards (all black, unbranded, and reflective of the brand) are key responsibilities.

Regular participation in training activities to become a confident brand ambassador is expected. You will support the management team during absences with weekly trade reports and conference calls, hold daily team briefs, and set targets in the absence of the manager.

Experience
Previous experience in retail is required.
Strong communication skills and an understanding of excellent customer service are essential.

About you
Self-motivated and driven by targets.
Confident working in a team environment.
Interest and awareness of key fashion trends.
Ability to lead by example and support team development.

Qualifications
No formal qualifications are specified, but relevant retail experience and a passion for fashion are important.