Location
Covering our Hammersmith, Wandsworth, Hounslow, Shepherd's Bush, Fulham and North Kensington locations

Hours
Permanent Full Time - 37.5 hours per week

Salary
£32,728 per annum

About the Role
Are you passionate about making a difference and creating positive social impact? As a Support and Progression Advisor, you will play a transformational role in a voluntary, health-informed programme in large community settings. You will help participants unlock their potential and build confidence by identifying strengths to overcome barriers throughout their voluntary journey.

In this role, you will manage a focused caseload and deliver support from both office and community-based settings. You will coordinate health interventions, community referrals, skills and volunteering opportunities, employer engagement, and in-work support where appropriate.

Your key responsibilities will include managing regular contact with participants to enable their successful progression, completing personalised assessments to develop tailored support plans, supporting access to skills development and community activities, coordinating referrals to specialist services, adapting support for vulnerable participants, escalating safeguarding and wellbeing concerns as needed, and accurately recording participant progress in line with contractual and quality standards.

Experience
- Experience of working in a relevant industry within the past 3 months.
- Experience supporting people facing health, wellbeing, disability, confidence-related or wider personal barriers.
- Experience delivering coaching, mentoring, advice, guidance or key worker support in a people-centric way.
- Experience developing personalised support plans and supporting positive outcomes including confidence-building, skills development and readiness for work.
- Experience in community-based, employability, health, social care, wellbeing or related settings is beneficial.

About you
- Strong relationship-building, communication, coaching and motivational skills.
- Ability to communicate effectively and build trust with participants who may have complex needs.
- Strong planning and organisational skills to meet quality standards while supporting sustained engagement and progress.
- Comfortable working in both office and community settings to collaborate with internal and external stakeholders.
- Ability to adapt communication styles to meet individual needs, whether delivering support in person, by telephone, video call or other online platforms.
- Good understanding of safeguarding, wellbeing, confidentiality, data protection, digital systems and professional standards.

Qualifications
Not explicitly required but a commitment to professional standards and continuous development is expected.