Location
Heathrow, London

Hours
Full Time - hours to be discussed

Salary
Negotiable

About the Role
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This core belief has guided Burberry since 1856 and remains central to how we operate today. We provide an environment for creative minds from diverse backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world, creating the next generation of sustainable luxury, driving industry change and championing our communities.

We are hiring a Team Manager to lead and inspire a team of three in our Heathrow location. This role plays a key part in creating exceptional customer experiences, developing client relationships and driving commercial performance within a fast-paced luxury retail environment. Working closely with store leadership, you will empower your team to deliver personalised service, cultivate long-term client connections and bring the Burberry brand experience to life. Through coaching, collaboration and operational excellence, you will contribute to the continued success of Burberry and its customers.

Key responsibilities include leading, coaching and developing a team of Client Advisors to deliver outstanding customer experiences and commercial results; fostering a strong clientelling culture to build meaningful and lasting customer relationships; driving sales performance by identifying opportunities, monitoring key business indicators and implementing effective action plans; ensuring the highest standards of luxury service, visual presentation and operational excellence are consistently maintained; creating an inclusive and engaging team environment that encourages growth, accountability and collaboration; and partnering with store leadership to execute business priorities and support strategic objectives.

Experience
Previous experience leading a team within luxury retail, premium retail or a customer-focused environment.

About you
Strong ability to inspire, coach and develop individuals to achieve their potential. Passionate about delivering exceptional customer experiences and building long-term client relationships. Commercially aware with the ability to balance customer focus and business objectives. Confident communicator with strong relationship-building and stakeholder management skills. Adaptable, organised and comfortable working in a dynamic, fast-paced environment.

Qualifications
Not specifically stated; however, relevant experience in luxury or premium retail leadership is essential.