Location
London, Harrods

Hours
Full Time

Salary
Negotiable

About the Role
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This core belief has guided Burberry since 1856 and remains central to how we operate today. We aim to provide an environment where creative minds from diverse backgrounds thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good, creating the next generation of sustainable luxury, driving industry change and championing our communities.

We are hiring a Team Manager to lead our Accessories department within Harrods, one of the world’s most iconic luxury retail destinations. This is an exciting opportunity for an entrepreneurial leader who thrives on building client relationships, creating commercial opportunities and inspiring teams to deliver exceptional results. Our Team Managers operate with the mindset of a business owner, taking ownership of their department’s performance while bringing fresh ideas, energy and creativity to drive growth.

Working closely with the Store Manager, concession partners and Personal Shopping teams, you will play a key role in elevating the client experience, strengthening clienteling and unlocking new opportunities for the business.

Key Responsibilities:
- Lead and inspire the Accessories team to deliver exceptional service, commercial performance and the full Burberry experience.
- Drive department growth through proactive clienteling, local activations and innovative initiatives that build awareness and engagement.
- Develop a strong client book and create meaningful relationships that encourage long-term customer loyalty.
- Collaborate closely with the Store Manager, concession managers, Personal Shopping teams and wider Harrods stakeholders to maximise opportunities and performance.
- Coach, develop and empower team members through regular feedback, performance conversations and on-the-floor leadership.
- Monitor trading performance, identify opportunities and translate insights into actions that drive sales, productivity and customer engagement.

Experience
Previous experience leading or supervising a luxury retail team, with a passion for developing people and building high-performing environments.

About you
A strong clienteling mindset with the ability to cultivate lasting relationships and grow a loyal customer base.
Commercially aware, with the confidence to identify opportunities and take initiative to drive business performance.
Agile and adaptable, comfortable working in a fast-paced department store or luxury retail environment.
Excellent communication and relationship-building skills, with the ability to collaborate across multiple teams and stakeholders.
Curious and forward-thinking, drawing inspiration from both within and outside the luxury industry to continuously enhance the client experience.

Qualifications
Not explicitly stated; however, a background in luxury retail management and clienteling is implied.