Location
London - Selfridges Store

Hours
Full Time

Salary
Negotiable

About the Role
At Burberry, creativity opens spaces. We are seeking a Team Manager to lead our Men's Wear team within the iconic Selfridges London store. This is an exciting opportunity to take ownership of a key luxury category, driving commercial performance while creating exceptional and memorable experiences for clients from around the world. You will play a pivotal role in developing a high-performing team, elevating clientelling activity and strengthening long-term client relationships. Working closely with the wider leadership team, you will help shape the future success of Men's Wear within one of the world's most recognised luxury retail destinations.

Key responsibilities include leading, coaching and inspiring a team of Client Advisors to deliver exceptional luxury service and achieve ambitious commercial goals. You will drive category performance through visible shop floor leadership, performance management and regular coaching. Building a culture of client development is essential, ensuring the team proactively nurtures long-term relationships and repeat business. You will create elevated and personalised client experiences that reflect Burberry's luxury standards and brand values. Additionally, you will support operational excellence by overseeing floor coverage, stock management, transfers and execution of business priorities. Collaboration with leadership colleagues across Selfridges is vital to deliver a seamless client experience and maximise commercial opportunities.

Burberry is a purposeful, values-driven brand committed to being a force for good, creating the next generation of sustainable luxury, driving industry change and championing communities.

Experience
Proven experience leading a team within luxury retail, premium retail or a highly service-focused customer environment. Strong clientelling capability with a demonstrated ability to build lasting client relationships and drive repeat business.

About you
Commercially minded with an understanding of how exceptional client experiences contribute to business performance. A collaborative leader who motivates others through coaching, development and clear communication. Comfortable working in a dynamic retail environment where priorities can change throughout the day. Passionate about luxury fashion, customer experience and delivering consistently high standards.

Qualifications
Not specifically stated, but a strong background in luxury retail leadership and client service is essential.