Location
London

Hours
Full Time

Salary
Negotiable

About the Role
The Technical Account Manager acts as the main technical point of contact for LSEG customers, providing expert guidance throughout onboarding, certification, connectivity, readiness and ongoing service adoption. You will build strong relationships with member firms, software providers and data vendors, supporting customers through market, product and system changes while ensuring they are configured for success. Working across Product, Technology, Operations and Client Services teams, you will provide functional support, lead technical consultations and coordinate customer readiness activities to deliver an outstanding customer experience. This role offers the opportunity to develop specialist expertise in financial markets, trading technologies and technical relationship management.

Key responsibilities include supporting Technical Account Managers in delivering high-quality service to member firms, data vendors and independent software vendors across onboarding, customer readiness, business-as-usual support and change programmes. You will provide functional support and technical guidance to customers, managing enquiries through shared communication channels and ensuring timely resolution in line with agreed service levels. Coordination of customer onboarding, connectivity, testing, certification and readiness activities is essential, ensuring customer configurations align with recommended guidelines and are implemented consistently.

You will produce and maintain customer-facing communications and documentation, including service announcements, technical guidance, readiness materials and project briefings. Gathering, analysing and communicating customer service and usage metrics such as connectivity statistics, latency data, gateway utilisation and platform performance information will be part of your role. Building strong relationships with customers and internal teams, coordinating consultations, maintaining project and readiness trackers, and supporting engagement throughout project lifecycles are key to success.

Collaboration with Product, Technology, Project Management, Network and Support teams to deliver market, system and regulatory changes, maintain knowledge repositories, support testing and enablement activities, and participate in customer meetings, industry events and Technical User Groups will be expected.

Experience
- Experience working in a customer-facing environment, building effective relationships and delivering positive client outcomes.
- Knowledge of financial markets, particularly Equities, Exchange Trading, Market Data or Post Trade services.
- Experience in a client-facing technical role such as Technical Account Management, Client Services, Technical Support or Customer Success.
- Understanding of electronic trading technologies, connectivity solutions and the FIX Protocol.
- Experience supporting customer onboarding, certification, testing or readiness activities within a financial services environment.
- Good understanding of IT infrastructure, connectivity, networking concepts and client-facing technology solutions.

About you
- Good communication and customer management skills, with the ability to present technical concepts clearly to both technical and non-technical audiences.
- Demonstrated ability to coordinate multiple priorities, manage competing deadlines and support project delivery in a fast-paced environment.
- Strong analytical and problem-solving skills, with a structured approach to investigating issues and identifying effective solutions.
- Experience collaborating across cross-functional teams to achieve shared objectives and deliver a high-quality customer experience.
- Ability to learn quickly, adapt to changing priorities and develop expertise within financial markets and trading technologies.

Qualifications
Degree qualified or equivalent in Information Technology, Business, Engineering or a related discipline.