Location
Flexible location: Westminster Bridge Road, SE London or Pitsea, Essex. Minimum 2 days per week in the office required.

Hours
Full Time (hours not specified)

Salary
£36,787 per annum

About the Role
As a Technical Officer, you will play a key role in supporting the delivery of safe, compliant homes for our residents. Working within a high-performing team and reporting directly to the Contracts Manager, you will assist in the management and administration of compliance contracts across a range of building safety disciplines including electrical safety, fire safety, asbestos management, and building services engineering. You will be central to our Access process, ensuring legal compliance by coordinating with internal teams, external solicitors, contractors, and residents. Your work will contribute directly to our commitment to delivering an excellent experience for every resident, every time.

On a day-to-day basis, you will maintain accurate records of completed works and associated certification to demonstrate compliance with legislation and industry standards. You will monitor contractor performance, review documentation for accuracy and compliance, and generate schedules of work. You will manage service enquiries from internal and external customers, agree and confirm appointments with residents, and prepare documentation for legal procedures where necessary. You will also follow up with residents regarding appointments and potential legal action, update CRM cases, and ensure all systems and data are kept accurate and up to date to meet key performance indicators.

Joining Peabody means becoming part of a team guided by values such as Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We are committed to creating a workplace where everyone feels supported, included, and empowered.

Experience
Strong organisational skills with experience in managing compliance-related documentation and contractor performance.
Excellent IT proficiency, including Microsoft Office and database systems such as EDMS or SharePoint.
Proven ability to deliver high-quality customer service and communicate effectively with residents, contractors, and colleagues.

About you
A proactive, flexible approach with the ability to manage a varied workload under pressure.
Willingness to undertake training in technical compliance areas such as fire safety, electrical safety, and asbestos management.

Qualifications
No specific qualifications stated; willingness to learn and undertake relevant training is essential.