Location
London (Stratford), Manchester (Trafford) or Stratford Office

Hours
Full Time - 35 hours per week, Monday to Friday, Agile working with 1-2 days office attendance required

Salary
£40,649 to £49,001 per annum (London weighted salary) or £36,073 to £43,954 per annum (Regional salary), dependant on experience plus ECU allowance

About the Role
Join L&Q’s Tenancy Fraud Team and play a key role in protecting valuable housing resources by investigating tenancy fraud and misuse of properties. You will work on complex and sensitive cases, collaborating with Local Authority Fraud Departments, Police, and other partners. Your responsibilities will include investigating cases to conclusion, managing case files with transparency and compliance, attending and giving evidence in civil and criminal courts, and briefing legal representatives. You will also work closely with the Tenancy Verification Team to investigate irregularities arising from tenancy verification programmes. This role is vital in establishing L&Q as a leader in tackling subletting and tenancy fraud across its housing stock.

Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme and more. Early applications encouraged as the advert may close early.

Additional Information
The successful candidate will need to apply for or hold a Basic Disclosure Barring Service (DBS) certificate. Access to a car and a clean driving licence are essential. Availability to work out of hours including early mornings, evenings, and weekends is required.

Experience
- Knowledge of types of tenancy and housing fraud
- Experience working in social housing is desirable
- Strong administrative skills in a fast-paced environment
- Good analytical skills to identify inefficiencies and suggest solutions

About you
- Self-motivated, innovative problem solver with a target-driven and solution-focused mindset
- Excellent verbal and written communication skills
- Resilient and able to develop and influence relationships at all levels
- Excellent time management skills with the ability to set priorities and meet deadlines

Qualifications
- Professional Counter Fraud qualification (PINS, ACFS or equivalent) or willingness to work towards this
- Access to a car and a clean driving licence is essential