Location
London, Stratford (Hybrid working: 20% - 40% of contractual hours to be worked from reporting office/working location)

Hours
Full Time - 35 hours per week, 09:00 – 17:00

Salary
£55,270 to £61,018 per annum (London weighted salary, dependent on experience)

About the Role
Join the Maintenance Voids Team at London and Quadrant Housing Trust (L&Q) as a Voids Manager, also known as Maintenance Team Manager - Voids. This permanent role offers the opportunity to lead a team of void supervisors responsible for pre and post inspections of void properties within one of L&Q's regions in South East London. You will manage contract delivery to provide a best-in-class void service that operates within budget and ensures voids are ready on time for letting and rehousing services.

This role has a direct impact on resident satisfaction and internal teams, contributing to achieving strategic goals within the service. You will collaborate closely with internal and external stakeholders to deliver excellent service and sound financial decision-making.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme and more.

Early applications are encouraged as the recruitment process may close earlier than the stated closing date.

Experience
- Leading, supervising and motivating a team of void supervisors
- Contract management
- Knowledge of Schedule of Rates (SORs) and building maintenance
- Delivering excellent customer service and resident satisfaction against KPIs
- Implementing and maintaining Health and Safety compliance including working at heights, manual handling, asbestos awareness, and day-to-day safety practices
- Demonstrable financial acumen and commercial awareness

About you
- Ability to build positive relationships with a range of internal and external stakeholders
- Resilience and ability to work effectively in a pressured environment

Qualifications
- Relevant qualifications or experience in void management and maintenance are desirable but not explicitly stated