Location
Remote with travel to sites as required

Hours
Full Time (hours not specified)

Salary
£48,000 - £50,000

About the Role
The Clinical Quality Assurer works within Clinical Excellence and reports to the Clinical Quality Partner delivering independent clinical assurance activities that support the effective operation and continuous development of the Clinical Quality Management Regime. This includes providing independent assurance of supervision pathways, clinical interventions, documentation, audit outcomes, governance processes, quality improvement activities and training. Through systematic monitoring, review and evaluation, the role provides objective assurance that clinical quality controls are operating effectively and that services meet agreed clinical, contractual and regulatory standards.

Using clinical expertise and professional judgement, the role assures the quality, consistency and compliance of health assessments, identifies emerging risks, trends and learning opportunities, supports Right First Time outcomes, and contributes to the continuous improvement and evolution of the Clinical Quality Management Regime in response to changing contractual, operational and regulatory requirements.

The role collaborates across Clinical Excellence, Clinical Operations (including Delivery Partners), Learning and Development and the Department for Work and Pensions to promote consistency in clinical decision-making and quality of practice. It provides independent challenge and assurance, supports evidence-based decision making and quality improvement, and helps ensure contractual, professional and regulatory standards are maintained while influencing the ongoing development of safe, effective and high-quality health assessment services.

Key accountabilities include:
- Undertaking assessments to maintain clinical competence and professional credibility
- Delivering independent clinical assurance activities in line with the Clinical Quality Management Regime
- Conducting independent clinical quality reviews of health assessments and assurance activities using evidence-based clinical reasoning
- Reviewing, analysing and challenging Independent Audit findings, preparing evidence-based escalations and supporting resolution
- Leading and participating in calibration activities to promote consistent interpretation of clinical guidance and quality standards
- Providing timely, objective and constructive clinical feedback to support clinician development and embed Right First Time principles
- Identifying emerging quality themes, clinical risks, trends and improvement opportunities, escalating significant concerns appropriately
- Contributing to continuous quality improvement through root cause analysis, service improvement and evaluation of outcomes
- Providing clinical assurance of training, coaching and support activities to ensure consistency and best practice
- Supporting Delivery Partner clinical quality assurance through audit review, escalations, investigations and resolution
- Producing accurate reports, maintaining assurance records and contributing to governance meetings with clinical quality intelligence and recommendations
- Building effective relationships to promote continuous improvement, collaboration and clinical excellence
- Maintaining professional registration, clinical competence and knowledge of relevant legislation, contractual requirements, clinical guidance and best practice

Company Description
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Experience
- Significant post-registration clinical experience
- Approved WCA Functional Assessor with additional skills such as auditor, file-work/paper based assessment, Stage 3 coach/mentor & advice
- Minimum of two years’ experience as Clinical Support Lead or equivalent role within Health Assessment Services (WCA)
- Demonstrated strong clinical quality and operational performance personally and across supported clinicians or teams
- Excellent understanding of functional assessment principles, evidence-based clinical reasoning and quality assurance methodologies
- Experience undertaking clinical quality assurance, audit or peer review activities
- Experience reviewing, analysing and constructively challenging Independent Audit outcomes
- Ability to interpret contractual requirements, clinical guidance, quality standards and regulatory expectations
- Strong analytical and problem-solving skills to identify emerging risks, trends, themes and opportunities
- Ability to provide independent, objective clinical assurance and exercise sound professional judgement
- Excellent written and verbal communication skills to provide clear, constructive clinical feedback and influence others
- Experience working collaboratively across multidisciplinary teams and engaging with a wide range of stakeholders
- Competent in Microsoft Office applications and interpreting clinical quality and performance data

About You
Professional, analytical and collaborative with a commitment to clinical excellence and continuous improvement. You are able to provide objective assurance and constructive feedback, work effectively across teams and stakeholders, and maintain up-to-date professional knowledge and registration.

Qualifications
- Current professional registration with the HCPC, NMC or GMC (or other appropriate professional body)
- Approved WCA Functional Assessor status with additional relevant skills

Desirable Criteria
- Experience participating in departmental calibration exercises
- Experience supporting continuous quality improvement, service improvement or organisational change initiatives
- Knowledge of Clinical Governance frameworks, assurance methodologies and quality management systems
- Knowledge of DWP Health Assessment Service contracts and quality requirements
- Experience supporting Delivery Partner clinical quality assurance activities
- Experience of governance, assurance or risk management within regulated healthcare services
- Coaching or mentoring experience

Additional Information
Ingeus is committed to treating everyone with dignity and ensuring all individuals feel valued and respected. As a Disability Confident Employer, we strive to make our recruitment process inclusive and accessible. Support and adjustments are available throughout the application and interview process to help you showcase your skills and potential.