Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Within GB Retail, the Manufacturing and Industrial Practice specialises in complex global manufacturing clients with deep experience in sub-sectors including defence contracting, consumer brands, packaging, automotive, and food and beverage. This role offers the opportunity to join a large and diverse team of professionals working collaboratively toward a common goal with a focus on knowledge growth and personal development. You will be responsible for a portfolio of clients and prospects with accountability for client retention and new business development. Key responsibilities include managing and developing client relationships, growing the portfolio within the business unit, and supporting the conversion of prospects.

Client Relationship Management involves understanding clients’ businesses and their risk management needs, delivering solutions through ongoing service. Business Development requires actively supporting the sales process and practice activity to win, retain, and develop profitable new clients. Placement Management entails working closely with market contacts and the Broking Team as required. You will lead and deliver end-to-end client service, adhering to standardised policies, procedures, and service standards while supporting accurate budgeting, forecasting, and revenue tracking. Additionally, you will provide feedback on corrective actions needed to retain clients or enhance process performance and actively support the implementation of these actions.

Experience
- Experienced knowledge of global insurance markets to effectively address client and company needs
- Proven track record of delivering high levels of client service
- Strong practical knowledge of account development and tools to achieve growth
- Experienced in new business sales processes with a history of converting prospects to clients
- Skilled at building effective relationships at all levels with clients, prospects, associates, insurers, and external specialists
- Experience working with and adhering to processes and systems supporting client service delivery

About you
- Strong communication, negotiation, and influencing skills
- Motivated and collaborative professional focused on personal development and team success

Qualifications
- Preferably educated to degree level
- Professional qualifications such as ACII or similar are desirable