Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview NHS LPP has designed a new vision and strategy that better responds to our customers achieving maximum value and savings in the current challenging NHS landscape. The new strategy puts enhanced customer service and engagement, category management, bespoke solutions and supplier relationship management at the heart of what we do. As a result, the customer team have a newly created Account Officer post. Reporting to the Account Manager, the account officer will play a vital role in the business success of NHS LPP. The post holder will support on providing better engagement and business intelligence, as well as develop existing and new business opportunities for NHS LPP, meeting NHS LPP Steering Board agreed savings and revenue targets. This will be a multifaceted role with responsibility for the health of customer relationships, as well as driving existing and new business growth. The postholder will work across all NHS LPP category experts, other departments, and the customer team to ensure that members’ requirements are met with a well-considered approach in line with the customer journey and business strategy. The postholder will stay on top of the current landscape to highlight business and service critical customer and competitor information. The postholder will input into developing resolution strategies with category experts that ensures NHS LPP’s continued service improvement and competitive edge Main duties of the job Represent NHS LPP as a progressive, proactive, responsive and innovative organisation with a purpose to improve peoples’ lives through the delivery of best in class procurement, with an ambition to reach ‘world-class’. Develop and maintain strong relationships with NHS LPP’s customer base, working at all levels including senior, c-suite level. Analysing trust spend data and developing bespoke reports. Presenting these reports at a senior trust level across our customer base. Develop and maintain strong relationships with staff and colleagues in stakeholder organisations that will influence growth, and strengthening our customer-base. The post holder forms part of the team that is the first point of contact with external stakeholders and customers and is responsible to manage and uphold the good reputation of NHS LPP at all times. Line management responsibility and, working with the account management team and the Customer Director, will play an essential part in recruiting new members of staff to the team as and when relevant. Undertake all activities as requested by the Account Managers, and to raise and manage risks and issues effectively. Working for our organisation Do you have extensive customer engagement experience? Are you a professional and driven individual that understands complex stakeholder landscapes? Then this might be the opportunity for you. Come and join our ambitious customer team at NHS London Procurement Partnership (NHS LPP). Reporting to the Account Manager, you will support our growing portfolio of NHS customers across London primarily, and help to drive a plan to expand our footprint. It is an exciting time to be part of our industry. Procurement in the NHS, now more than ever, is recognised as a key enabler to deliver savings and efficiencies for the benefit of patients. NHS LPP responds to these needs through our category experts, and the customer team is at the heart of aligning our customers’ needs with category and organisational priorities. You will play a key part in helping to deliver our vision and ambitious customer plan through your proven track record of developing excellent and longstanding customer relationships that result in increased customer retention and growth. This multifaceted role will form part of a customer, marketing and communications team, supporting the Account Manager to shape and manage our customer proposition and service. You will work across category teams, other departments, and the customer team to ensure that members’ requirements are met with well-considered and managed account plans. Detailed job description and main responsibilities Plan and develop account plans for the organisation in line with the business and customer requirements and LPP category specialist teams, working closely with the relevant teams to ensure campaigns meet the brief. Manage account plans that underpins both growth, retention and drivers for engagement and reputational growth, whilst ensuring that the mechanisms for growth include current customer and competitor analysis. Support NHS LPP to become a centre of procurement excellence within the health economy and across the wider public sector by ensuring customers and the market understand the NHS LPP value proposition in order to influence buying decisions. Keep abreast of current trends in account management and incorporate into engagement ideas to ensure the NHS PP is portrayed in a relevant and innovative way. Represent the customer voice and provide competitor Intel in the development of NHS LPP’s value proposition to all departments across a Trust, specifically with Procurement, HR, Estates, Digital and project teams. Develop strong relationships with existing customers as well as connected stakeholders across the wider service to build NHS LPP’s reputation and strategic position. Ensure account review meeting presentations, data and invitations are delivered within the agreed timescales. Ensure all internal reports accurately reflect stakeholder engagements and are published across the NHS LPP teams. Take responsibility for all account related communications including leading the procurement forum and assigned workshops. Take a proactive and resilient approach to ensure all agreed customer actions are delivered within the agreed timescales, whilst escalating deliver risks at the earliest opportunity. Person specification Education Essential criteria Masters degree or equivalent qualification with relevant experience and exposure Member of a relevant professional body Evidence of continuing professional development Skills Essential criteria Highly creative and detail orientated Strong administrative management skills in communication, team working and negotiation. Good understanding of HR policies and experience line managing teams (as appropriate) Highly developed analytical skills with the ability to deal with, analyse, compare and interpret complex data to demonstrate ROI And the ability to generate reports from complex data sets Excellent planning and organisational skills Knowledge Essential criteria Relevant experience gained in developing successful stakeholder engagement plans in the NHS, public or private sector working alongside the public sector at a senior level Extensive experience developing and delivering customer account and project plans Demonstrable experience in developing strategic account plans with robust measurement metrics and customer segmentation. Experience in translating highly complex, sensitive and specialist information into  compelling and dynamic customer value proposition and customer propositions and presentations. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Luke Turnbull Job title Account Manager Email address [email protected] Telephone number 02071887188