Location
London

Hours
Full Time (hours not specified)

Salary
£37,259 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and specialist care for patients from further afield. The Trust is renowned for clinical excellence, teaching, and research, and is part of King’s Health Partners, an academic health sciences centre.

This role supports the Service Manager in delivering high-quality colorectal surgery services, ensuring targets are met across various service areas. Responsibilities include managing inpatient and outpatient departments, overseeing service delivery personnel, medical administrative staff, and providing organisational support to clinical teams.

The post holder will manage the Colorectal Surgery admin team and collaborate closely with other managers to ensure smooth and efficient service operation. Key duties include line management, RTT and workqueue validation, monitoring demand and capacity, responding to patient concerns, conducting team meetings and appraisals, data quality monitoring, performance reporting, service improvement participation, and deputising for the Service Manager when required.

Guy’s and St Thomas’ is committed to delivering excellent patient care, supporting staff development, and fostering an inclusive and diverse workforce. The Trust encourages flexible working arrangements to support work-life balance and meet patient needs.

Experience
- Significant experience in staff supervision and management including recruitment, retention, appraisal, and first-line disciplinary processes
- Knowledge of budget management
- Experience contributing to strategic and operational objectives
- Experience delivering administrative and clerical outpatient services
- Proven track record in managing effective services including introducing and supporting change, building effective relationships with clinicians and multidisciplinary teams, influencing organisational culture, and supporting innovation and service improvements
- Understanding of National Cancer Waiting Targets and experience in RTT and PTL validation is essential

About you
- Ability to lead and motivate teams with a high degree of self-motivation and lead by example
- IT literate with ability to navigate Trust IT systems
- Excellent organisational, prioritisation, communication, and problem-solving skills
- Adaptable, proactive, and able to multi-task in a busy environment
- Dedicated, well-organised, with strong attention to detail
- Strong leadership and influencing skills
- Highly motivated and able to work independently
- Excellent interpersonal, presentation, and written communication skills
- Ability to respond effectively to changing demands

Qualifications
- Educated to HNC level, equivalent diploma, or equivalent experience
- GCSE Maths and English
- Track record of continuous professional and management development

Desirable
- Experience contributing to strategic objectives
- Financial management and analysis skills