Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Are you looking for a more flexible work schedule different to the usual 9-5 routine? Do you enjoy shift work? Made up of long 12.5 hour shifts, that will include working weekdays, nights and weekends? If it suits you, we are currently seeking reliable, patient focused individuals to join our team of Admin Clerks/Receptionists working in a modern, service focused and often busy Maternity/Neonatal unit at St Thomas' Hospital. Reception desk and customer care/service experience is desirable, as well as good administrative and IT skills. The applicant should be able work any of the long and variable shifts patterns involved. Successful candidates will be expected to accept work on any day of the week (Monday to Sunday) and it could be a mixture of days or nights. The shifts are day(8.00am-20.30pm), and night(20.00pm-08.30pm). If you enjoy helping people, are polite and friendly but also assertive and if you are flexible, then this may be the right job for you. We are currently seeking to fill two permanent full-time (37.5 hr. week) positions, and possibly a third one for a fixed period of 6 months. Please Note: Vacancy may close early due to high numbers of applications Main duties of the job The post holder will be responsible for providing an efficient and professional service to patients and to clinical and non-clinical staff. This involves maintaining and keeping up to date the various patient care information systems in use in the Maternity unit. It also requires vigilance to ensure that only authorised persons have access to the ward. A good telephone manner is also important as this is a frontline role. This will include ensuring adherence by all and sundry to the Maternity and Neonatal Policy at all times. The post holder will be expected to be professional at all times and enhance the public image of the Maternity & Neonatal Units and ultimately the Trust. Working for our organisation Our aim is to ensure that women, their partners and visitors receive a warm and friendly welcome from receptionists who are helpful and responsive to their needs. This post is frontline, in busy receptions ensuring that the women, their partners, family and friends receive a warm, helpful and professional welcome into the unit. It requires the ability to monitor visitor movements whilst also keeping the patient information systems updated, dealing with telephone requests from the clinicians including enquiries from the public. A key element of this role involves ensuring that a tight security policy is adhered to at all times. A professional approach is therefore essential as is the ability to remain calm and focused at all times whilst building a good working relationship with the healthcare professionals. Detailed job description and main responsibilities To work to a Rota and shift system across the unit as required and be flexible with providing cover at short notice when needed. To ensure that the Maternity & Neonatal safety policy is adhered to at all times, signing legitimate visitors in and out of the unit. To provide a professional, efficient customer-focused reception service to patients, their relatives and other visitors to the Maternity and Neonatal Units To provide all callers to the Maternity and Neonatal Units with directions and up-to-date information about Maternity and Trust Services in a professional manner To undertake clerical/administrative/data entries as required using the EPIC/Apollo patient information system and any other data entry with other software such as the Microsoft Word and Excel packages To address all queries promptly and politely, liaising with managers, matrons and if necessary with the PALS patient complaints management service. To ensure effective communication within the department as well as with patients and visitors and external stakeholders. To work as part of a team and playing your part by completing attend staff meetings and team building days as required To undertake relevant training as directed by the Team Leader/Assistant Service Manager To remain calm and alert in emergencies (fire calls or major incidents) and use their initiative to ensure that the Maternity & Neonatal units are secure at all times and to liaise with Hospital Security for further support when necessary To ensure a clean, tidy and safe environment liaising with the domestic services and Works department To ensure that any faults with security equipment, doors, video access etc. are reported to the correct department and the Maternity Security Systems Managers promptly and follow up any actions as required. To undertake other duties as and when required by the demands of the Team Leader or the Maternity Service Manager Person specification Academic qualifications Essential criteria Good GCSE result in 4-5 subjects, with English and Maths or equivalent Level 2 Diploma/NVQ, or 2+ A levels or equivalent certificate Desirable criteria IT qualification (e.g. Microsoft package training) or equivalent Higher Diploma/Degree in Business Admin/Finance etc. Relevant Skills including IT Essential criteria Evidence of communication skills; working with multidisciplinary groups of professionals and able to relate to the public Evidence of ability to multitask, using various data systems/can undertake a variety of tasks and for multidisciplines Has experience organising and prioritising in work place, including attention to detail Shows ability to develop good working relationships with colleagues at all levels Desirable criteria Previous experience working with hospital data systems e.g. Epic/EMIS or any other hospital information systems Shows a knowledge of Medical terminology Previous Experience Essential criteria Experience working in a customer-focused environment in a front facing role(retail, hospitality etc) Experience working in busy reception, including managing a high volume of calls(e.g. Receptionist or call centre) Desirable criteria Substantial general office or reception experience Experience in keeping data systems updated including spreadsheets or databases(data officer/IT admin) Work Experience in a hospital or other healthcare setting(ward clerk, administrator etc) Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Foysol Hussain Job title Team Leader Email address [email protected] Telephone number 02071883875 Additional information (ALL APPLICATIONS MUST BE COMPLETED ONLINE) For informal enquiries/clarification contact: Foysol Hussain (Foysol Hussain ([email protected] or [email protected]) Emails or calls only please Please note that we cannot accommodate informal visits.