Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview A Team Leader role has opened up in the Theatres, Anaesthetics and Perioperative Medicine Directorate (TAP). We have 42 adult operating theatres across the GSTT estate. The Service Managers along with the Assistant Service Managers work closely with the clinical teams and surgical specialties to co-ordinate and facilitate the smooth running of these Theatres cross-site. We are looking for a candidate to join the admin team as Team Leader and support the ASM with the day to day running of the admin hub. The ideal candidate will be committed to supporting the ASM in achieving Trust and Directorate Key Performance Indicators, and will have proven experience with regards to managing a large admin team. In addition, we are looking for someone who will use their own judgement and take initiative when problem solving in order to provide solutions to administrative heavy and complex tasks. The successful applicant will have excellent communication skills, a commitment towards patient care along with extensive administration and workforce experience. A proven track-record of meeting targets is essential as well as a passionate desire to support the team and make a difference. If you believe you have the skills, enthusiasm and ambition to join our team we would like to hear from you. Please note that an assessment will take place prior to the interview. Interested individuals are strongly encouraged to contact the recruiting manager ahead of the recruitment process. Main duties of the job First point of contact for the Site Administrators regarding their lateness, sickness and absence and to arrange appropriate cover to the required sites based on the Rota resources. Support the Assistant Service Manager in the delivery against targets of a range of service areas. The post holder will be responsible for liaising with the Private Patients Team and attending all related meetings. To ensure the resolution of enquiries, complaints, and requests for services as soon as possible. Undertake any administrative tasks and other duties as appropriate, including reception cover when the rota requires. Manage day-to-day services in accordance with agreed objectives, targets, quality standards, controls and resource constraints and in line with Trust Policies Provide leadership to the team, always acting as a positive role model. To carry out monthly informal 1:1 meetings on behalf of the Assistant Service Manager Provide support in review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs and performance/conduct issues as appropriate. Log all staff requests for Annual or special leave to assist the Assistant Service Manager, by first checking the rota to ensure they are adequately covered. Ensure that the Trust’s HR policies are adhered to within the department. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best-known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark all with a long history of high-quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, and NHS organisations, local authorities and charitable bodies and GPs Detailed job description and main responsibilities The duties and responsibilities listed below are representative of the Admin Team Lead role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service. Support the Assistant Service Manager in managing various areas of service. This will require working autonomously to understand any relevant HR management. Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related. Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and/or staffing availability, and arrange cover as necessary. Manage the analysis of data To lead in specific projects and/or initiatives delegated to the post To support the ASM in providing a coordinated response related to information and monitoring requests across all teams within their remit. Take minutes for complex case meetings Produce high quality PA support to managers when required Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary. Deal with telephone calls related to the service, ensuring that customers are communicated with in a sensitive and effective manner and problems are dealt with promptly and Person specification Qualifications Essential criteria Good general education with English and Maths to GCSE standard or equivalent Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of healthcare administration Desirable criteria Educated to degree level or equivalent experience qualifications. IT package qualification/training, e.g. European Computer Driving Licence (ECDL) Experience Essential criteria Significant experience of working in an administrative role within the NHS. Extensive business administration experience which demonstrates the understanding of the key functions to providing an admin support service Significant proven experience of delivering to high standards in a fast-paced high-volume customer care environment. Desirable criteria Proven and significant experience in staff management. Skills / Knowledge Essential criteria Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel Advanced keyboard skills Ability to work as part of a team as well as using own initiative Ability to work as part of a team as well as using own initiative Excellent organisational skills Confidence in making decisions when dealing with competing prioritiesand attention to detail Excellent command of English – both written and spoken Able to demonstrate excellent written English including grammar, punctuation and structuring written text Ability to work methodically in a busy environment and meet deadlines Ability to develop and maintain good working relationships with all levels of staff Ability to handle confidential and sensitive information appropriately Physical Requirements Essential criteria Must be able to work from a desk environment for extended periods and float across multiple locations on different floors. Additional Information Essential criteria To be flexible in their approach to the work, according to priorities and changing organisational systems Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Further details / informal visits contact Name Alessandra Andolfi Job title Assistant Service Manager Email address [email protected] Telephone number 07842302759 Additional information Ghazal Razvi STH Theatres Service Manager [email protected]