Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen to join the Cardiology Department as an Administration Assistant. We are looking for an enthusiastic and patient focused individual, with good knowledge of Trust IT systems and an ability to work effectively both as part of a team as well as independently. As a member of the Cardiology Administration Team, you will be responsible for booking first outpatient appointments in line with the Trust’s 18 week pathway policy, dealing with email and telephone queries from patients and colleagues, as well as working closely with our large clinical team to ensure the best possible experience for patients under the care of the Cardiology service. In addition to this, as a valued member of staff you will play a huge part in helping to provide a patient focused service. Closing date; 10th May 2024 interview date; 20th May 2024 Main duties of the job The successful candidate for this role would be responsible for the smooth running of the Cardiology outpatient pathways, processing referrals, booking clinic appointments and being the first port of call for a wide range of patients with varying needs. You would be working with a large clinical & administrative team to help ensure that the most effective patient care is offered whilst working closely with the Patient Pathway Coordinators & Assistant Service Manager to ensure targets are delivered and duties carried out to a high standard. Working for our organisation GSTT is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s Hospital is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Detailed job description and main responsibilities An exciting opportunity has arisen to join the Cardiology Department as an Administration Assistant. We are looking for an enthusiastic , patient focused individual who has a good knowledge of Trust IT systems and an ability to work effectively both as part of a team as well as independently. As a member of the Cardiology Administration Team, you will be responsible for supporting in booking outpatient clinics in line with the Trust’s 18 week pathway policy, dealing with email and telephone queries from patients and colleagues, as well as working closely with our large clinical team to ensure the best possible experience for patients under the care of the Cardiology service. In addition to this, as a valued member of staff you will play a huge part in helping to provide a patient focused service. Person specification Qualifications Essential criteria GCSEs or equivalent including Maths and English. Desirable criteria NVQ Level 3 or relevant equivalent experience. Customer Service Qualification / Training IT Training Package Experience Essential criteria Proven experience of working in an administrative role Experience working in a customer focused environment and demonstrating the ability to deal with difficult customers and challenging situations Experience of working both autonomously and in a team Desirable criteria Experience of an administrative role within the NHS Knowledge of medical terminology Experience working with confidential data or information Skills Essential criteria Excellent interpersonal and communication skills face to face on the telephone and in writing Verbal, written and numerical skills. Ability to plan, organise and prioritise workload in a methodical manner. A proven ability to meet deadlines. Ability to develop and maintain professional working relationships with staff at all levels and from all backgrounds. Desirable criteria Knowledge of the NHS key waiting times Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name James Fenton Job title Assistant Service Manager Email address [email protected]