Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview This is an excellent opportunity for those looking to develop their experience and skills in administration and management. We are currently looking for a talented individual to manage our Assistant Service Manager with medical rotas using the Medirota software platform. This exciting role will involve ensuring smooth operations and optimal allocation within the department. The Administrator Coordinator will be supporting our Medical Rota Assistant Service Manager on daily basis as well as supporting Administrative team on regular basis. This is an incredible opportunity for someone who thrives in organisational tasks and enjoys working closely with healthcare professionals. By joining our team, you will have the chance to make a significant impact on the department's operations, ensuring the highest standards of patient care. Main duties of the job The Radiology Department currently operates sub-modalities across both sites inclusive of CT, MRI, Ultrasound, Plain Film X-Ray and Fluoroscopy . In addition to this, Radiology manages locations including Evelina Children Hospital Paediatric Imaging, Women Ultrasound Services and several areas within the Cancer Centre Outpatients Department. The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialties and will support the function on a day-to day operational basis. This is a challenging Full Time role, 37.5 hours per week (7.45am-4.00pm / 9.00am-5.15.pm/ 10am - 6.15.pm), which requires excellent organizational skills with a proactive, collaborative and flexible approach, and the ability to liaise with members of staff at all levels. Candidates must be flexible to the needs of the service, attend meetings when required and have excellent communication skills. The successful candidate will be responsible for the management of busy Radiology services across multiple areas/locations and line management of Admin and Clerical staff within the Diagnostic Radiology. The successful candidate would be expected to work closely alongside the management team across both St Thomas' and Guy's hospital sites on rotational basis. Working for our organisation Join us Are you looking to join one of the UK's most respected and successful NHS foundation trusts, a leading center for Medical Research, Innovation and Education and Training? Would you like to join a Trust where staff are often at the forefront of new ideas that improve care for our patients? At Guy's and St Thomas' you’ll be surrounded by an exceptional team of supportive colleagues. Their skill, passion and pride in what they do will inspire you and their encouragement will give you confidence. Our staff surveys tell us that people enjoy working here. We consistently feature as one of the top trusts in the country to work for and are proud to have the Investors in People Gold Standard. Detailed job description and main responsibilities Operational Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies. Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review). Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies. Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available. Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner. Develop an understanding of the milestones of the allocated pathway for patients within a designated group. Plan and organise multi-disciplinary team meetings. Attend relevant meetings and complete actions regarding the care of patients within the designated pathway. Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts. Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process. Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers. Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate. Escalate any issues and breaches of the Waiting Times standards to the relevant management in line with agreed escalation procedures. Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols. Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives. Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy. Communication Develop working relationships with a wide range of clinical and managerial staff. Data collection and analysis: Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times. Working with the Team to analyse target breaches and report issues to management. Policy development Review and support development and implementation of Standard Operating Procedures. Review and support development and implementation of internal targets. Staff Management Provide day-to-day supervision and oversight of duties for the departments administrators. Ensure the administrators complete preparation for each MultiDisciplinary Team. Providing support for day to day queries from administrators. Ensure administrators are fully adhering to the appropriate Trust policies and protocols. Identify training and development needs of staff, taking these forward where appropriate. Please see JD attached. Person specification Qualifications Essential criteria Good general education with English and Maths to GCSE standard or equivalent Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent Desirable criteria IT package qualification/training, e.g. European Computer Driving Licence (ECDL) Customer services qualification/training Previous experience Essential criteria Significant proven experience of delivering to high standards in a fastpaced high volume customer care environment Ability to deal with a range of issues independently and efficiently Proven administrative experience Desirable criteria Experience of administrative role in the NHS Experience of supervising staff Skills, Knowledge and Ability Essential criteria Ability to work both autonomously and in a team Ability to deal with difficult service users and challenging situations Demonstrable experience of data collection, presentation, report writing and handling of data quality issues Ability to work with confidential data and information and deal with sensitive issues discreetly Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel Desirable criteria Knowledge of medical terminology Understanding of peer review process and governance processes Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Kerwin Bosquez Job title Assistant Service Manager Email address [email protected] Additional information Due to ongoing challenges with our new Epic System implementation, we may not be able to speak to all candidates prior to shortlisting, but will be able to discuss the role with shortlisted candidates prior to an interview. Please do not send CVs directly to named manager(s) above. All applications need to be made through appropriate platforms.