Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting position has become available within the Physiotherapy Department at Guy's and St Thomas' NHS Foundation Trust. We are looking for an enthusiastic and patient focused individual with good communication skills, an ability to work effectively both as part of a team as well as independently, and able to work under pressure to join our team. This role will be patient facing and will put you at the heart of one of the largest outpatient departments. You will work closely with a variety of clinical teams to ensure that patients are welcomed and registered in the department as quickly and as safely as possible. You will also be responsible for working as part of a large team of receptionists to respond to patient queries and bookings. This position will based between St Thomas' Hospital and Guy's Hospital as well as occasional working at a community site. If you are looking for a challenging role with room to progress within the department and ample development opportunities then this role is for you. Main duties of the job Excellent communication and interpersonal skills as you will be the first point of contact as well as working closely with a wide range of professionals. Working independently/ as part of a team and also have a flexible approach to work. Excellent organisational and time management skills and the ability to managing a busy workload whilst meeting deadlines. Provide high quality administrative support to the department. Working for our organisation You will have the opportunity to work in a multi-disciplinary and an award-winning team supporting staff to deliver high quality care to the most vulnerable client groups. Detailed job description and main responsibilities Provide high quality administrative support to the clinical team. Tasks will include typing, reception duties, customer service, booking appointments and general administrative support. Play a key role in the efficient day to day activities of the department Be the first point of contact for the service and communicate in a professional and courteous manner. Answer general queries and explain information relating to the department. Work cross site when required. Undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service. Person specification Qualifications/Education Essential criteria Good general education with English and Maths to GCSE standard or equivalent NVQ 2, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. experience in administrative roles Previous experience Essential criteria Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service Experience working in a customer service setting Desirable criteria Experience of working with marginalised groups, such as refugees and asylum seekers. Skills/Knowledge/Ability Essential criteria Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel Ability to work as part of a team as well as using own initiative Excellent command of English – both written and spoken Ability to work methodically in a busy environment and meet deadlines Excellent organisational skills and attention to detail Desirable criteria Experience of using Interpreting services with patients/clients whose first language is not English Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Michael Allison Job title Team Leader Email address [email protected] Telephone number 07734225384 Additional information If you are contacting via telephone, please call within office hours (9:00 - 17:00, Mon - Fri)