Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen for maternity cover as a Team leader within the Paediatric Allergy admin team at the Evelina Children's Hospital. This post requires excellent management and operational skills with a proactive and flexible approach. The post holder will work closely with our admin staff to ensure smooth running of the service. With the support of the Assistant Service Manager, the role will act as a key point of contact for the administrative and clinical teams in the management of activity and co-ordination. This is a great opportunity for a keen proactive individual to take the next step in their career playing a crucial role in transforming the service. If you are looking for a role where you can use your administrative skills and experience and make a real difference to patients and service users, we would welcome your application. If you want to work alongside motivated, passionate and visionary colleagues, come and work for Paediatric Allergy! Informal conversations can be arranged after shortlisting has been completed by contacting Belinda Buckthorpe, Assistant Service Manager, by email, [email protected] Main duties of the job Lead the provision of a high quality, comprehensive and efficient administrative service. Organise and administer meetings, taking comprehensive minutes and ensuring timely dispatch of papers, highlighting actions. Provide PA support including diary management and arranging meetings and appointments via the calendar system with both external and internal personnel. Responsible for the day-to-day management of the team and ensure that that staff are managed in line with Trust Policies. Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate. Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care. Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required by the team. Prepare acknowledgement letters and draft replies where required. Make travel arrangements, booking venues and catering arrangements for meetings and conferences. Provide dictation and typing services, including audio and direct dictation as required. Cover full PA and secretarial support to named individuals as required. Support in the implementation of projects, with minimal supervision to agreed goals and agreed timescales. Working for our organisation The Children’s Allergy service is part of the Evelina London Children’s Hospital, this role in the Children’s Allergy department will involve Outpatient and day case administration with some ward and reception cover as well as some staff supervision and management. The Children’s Allergy service is one of the largest in the Evelina London and is recognised as a leading centre in Europe. The post-holder will be one of three medical secretaries for the service and will be based in the Otter Outpatients unit in St Thomas’ Hospital. Detailed job description and main responsibilities The Team Leader will be responsible for the day-to-day running of the department. They will need to ensure the integration of clinics in accordance with agreed objectives, targets, quality standards, controls and resource constraints. Initiative and independent judgement are essential, as the post holder will need to make decisions to facilitate effective working practices and assist with the change management processes undertaken within the service Your role will be to operationally manage the services, provide clear leadership and ensure delivery against our performance goals. Working closely with the assistant service manager, clinicians, managers and other staff across the Trust. You will provide leadership and advice to your teams to help deliver high standards of care and quality, patient-centred service with an ethos around continuous improvement. You will be self-motivated and able to work autonomously at pace. You will be effective in managing your time, workload and priorities.. You will be focused on outcomes and motivated by your drive to deliver the highest quality care while ensuring the best possible patient experience. In order to be short-listed, you will be expected to provide a succinct and evidence-based supporting statement which demonstrates that you fulfil the essential requirements for the position. Person specification Skills and Abilities Essential criteria Excellent interpersonal and communication skills face to face, on the telephone and in writing and sound numerical skills Ability to plan, organise and prioritise workload and that of more junior staff and meet deadlines Able to prepare reports (written and data) using a variety of software packages and present in an easy to read format Desirable criteria Understanding of Trust hospital and Community systems (i.e. PIMs - Patient Information Management System, Carenotes Education and Qualifications Essential criteria GCSE’s and A ‘levels or equivalent. Track record of continuous professional and management development Desirable criteria Customer service qualification / training Experience and Knowledge Essential criteria Experience of delivering administrative and clerical services within healthcare Experience of staff supervision including recruitment / retention / appraisal / first line disciplinary / training Proven ability to motivate a team to achieve goals Good IT skills, including experience of health information systems, Microsoft Office packages and advanced e-mail (Outlook or similar) Previous demonstrable experience of data collection, presentation and report writing Desirable criteria Experience of an administrative role within the NHS Track record of delivering innovation and service improvements Experience of an administrative role within the NHS Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Belinda Buckthorpe Job title Assistant Service Manager Email address [email protected]