Location
London

Hours
Full Time

Salary
£31,944

About the Role
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts, providing a full range of hospital and community services for people in south London. An exciting opportunity has arisen to join the cardiovascular admissions team at St Thomas' Hospital. This permanent full-time role offers a chance to make a direct positive impact on patient experience within the Trust. The successful applicant will manage the booking of all inpatient admissions in line with the NHS 18 Week Patient Pathway and respond to patient queries via phone and email, ensuring patients have had all necessary pre-operative appointments.

Experience
Significant experience of working in an administrative role within the NHS. Extensive business administration experience demonstrating an understanding of key functions in providing admin support. Proven experience of delivering high standards in a fast-paced customer care environment. Ability to deal with a range of issues independently and efficiently. Experience of working with confidential documents and information.

About you
IT literate with the ability to navigate the trust IT system Epic. Ability to work well as part of a team and use own initiative. Excellent organisational skills and attention to detail. Confidence in making decisions when dealing with competing priorities. Excellent command of English, both written and spoken, with the ability to demonstrate excellent written English including grammar, punctuation, and structuring written text.

Qualifications
Essential: NVQ Level 3 in Business and Administration or equivalent experience. Desirable: Educated to degree level or equivalent experience qualifications. IT package qualification/training, e.g., European Computer Driving Licence (ECDL).