Job overview We are looking for people with genuine enthusiasm and passion for digital transformation. The Applications Manager role is a position that will unify policies, procedures, practices and skilled teams initially across Guy’s and St Thomas’ & King’s College Hospital NHS Trusts. We have 1 role available to cover maternity leave in our exciting ITCS Community Team which has been responsible for delivering the largest, most comprehensive rollout of Epic tools to Community services in the UK. As a senior member of the Applications Team, the post holder is responsible for maintaining the integrity and advancing the development of the Epic modules associated with the area of care delivery in which the post is based, as well as any other associated software applications. They will be responsible for providing overall management of large scale and complex change and improvement projects as part of this role. The successful candidate needs to have a proven track record of delivering a programme of work on time and achieving key deliverables as well as experience of managing a large team. It is key that they have NHS System knowledge to be able to analyse and suggest ways to improve current workflows. This role will require some travel between Guy's and St. Thomas', King's College Hospital and Royal Brompton and Harefield sites. Main duties of the job As an Applications Manager you will lead the configuration and deployment of a number of key modules within Epic to align with new workflows and patient pathways. We are seeking individuals who have appropriate qualifications and clinical or operational NHS experience. As an Applications Manager you will manage a team supported by a Deputy Applications manager and Senior Analysts and take joint responsibility with other workstream leads for the delivery of future projects alongside BAU management. You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as others within the ITCS team. Excellent communication skills, including the ability to break down barriers of understanding across teams and leading by example will be essential in this role. Working for our organisation Guy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH) are two of London's largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in South East London. Together the Trusts have an annual turnover of nearly £3bn and employ around 40,000 staff, with main GSTT sites at St Thomas' Hospital and Guy's Hospital, and main KCH sites at King's College Hospital, Denmark Hill, the Princess Royal University Hospital, Bromley and Orpington Hospital. The Trusts are key partners within King's Health Partners AHSC(KHP), and Guy's and St Thomas' merged with the Royal Brompton and Harefield NHS FT (RBH) in the Spring of 2021. The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services. Detailed job description and main responsibilities • Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary; • Leading regular process review, feedback and system development meetings both within the systems team and with external stakeholders; • Directing careful planning for systems implementation and the roll-out process; taking into account all dependent variables and liaise with all affected teams, staff and departments; • Managing, co-ordinating and leading the multi-disciplinary applications team whilst ensuring a consistent approach to the configuration of the Epic modules and other associated software applications; • Managing, co-ordinating and leading a team of Senior Analysts and Analysts; • Leading in the development of both the required modules for Epic and other software applications associated with the area of care delivery in which the post is based while ensuring design integrity of the modules and applications; • The post holder will be responsible for leading the establishment of effective partnerships and service improvement plans, supporting and developing new and innovative models of healthcare management and delivery; • Analysing and suggesting ways to improve current workflows and working practices, the post holder will develop and oversee the direction and delivery of change projects, and support and enable senior managers, clinicians, partners and directors; • Providing leadership directly and indirectly for project/change management and support and identity resources needed to enable project delivery; • Working collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of objectives; • Assisting with ongoing testing and upgrades of systems to ensure they are safe, usable, secure and robust, both following changes to configuration, as well as development of new releases of software; • Delivering complex software demonstrations For further information please refer to the job description and person specification Person specification Qualifications/ Education Essential criteria Epic Certification/Accreditation Educated to degree level in a relevant subject plus master’s degree level or equivalent experience Significant experience in Area/Specialty system and/or project experience in current role Experience Essential criteria Significant experience working at a senior level in a hospital environment Experience in participation and/or implementation of a clinical system Experience in applying specialist technical knowledge across a range of software applications Successful strategic management in a complex organisation Experience of dealing with staff performance and disciplinary issues, project performance issues Evidence of leading successful change projects and/or operational performance and improvement; including business case preparation, service design and commissioning, managing external contractors, service change implementation, and the development and monitoring of output and outcome measures. Extensive project and change management experience in large complex organisations, including design, development, implementation and management of change in a multiple stakeholder environment Desirable criteria Extensive experience of managing projects or areas with complex working practices and the principles of project management and application of PRINCE2 methodology Knowlege & Skills Essential criteria Ability to prioritise tasks to achieve deadlines whilst working under significant pressure and with frequent interruptions Extensive expert knowledge of clinical, administrative and/or operational workflows and processes within a hospital environment Ability to assimilate new information quickly and adapt to a flexible and rapidly changing work environment Ability to manage people and lead a number of workstreams within the team Excellent communication skills both written and verbal and proven ability to interact with personnel at all levels, both clinical and non-clinical, managerial and senior/board level executives as well as external suppliers including the ability to explain complex issues to stakeholders in a clear and concise and understandable way Excellent interpersonal skills and the ability to communicate and work effectively with a wider range of staff from different backgrounds and levels of seniority Ability to resolve problems and make decisions based on complex facts using appropriate analysis, interpretation or comparisons Knowledge and awareness of diversity and human rights as appropriate to your role Desirable criteria Detailed understanding of the implications of data quality on clinical safety and governance Other Essential criteria Logical and pragmatic approach to problem solving Has good insight and the ability to respond well to constructive criticism Self-motivated and able to take responsibility for decisions Enthusiastic, responsive to new demands, willing to learn new skills and welcome change Personal credibility, with ability to quickly gain the confidence of others Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Anushka Pereira Job title Head of Applications - ITCS Ambulatory & Community Email address [email protected] If you have problems applying, contact Address Yasamin Omary