London
ARU Ward Co-ordinator
Guy's and St Thomas' Trust
£31,944
Full-time
Description
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
An exciting opportunity has arisen to join the Amputee Rehabilitation Unit (ARU) as ARU Ward Coordinator. We are looking for someone to become a key part of our busy administrative team. This role offers a unique and rewarding challenge, with the chance to make a direct and positive impact on patient experience within the Trust.
If you’re passionate about patient care and looking for an engaging role in a dynamic environment, we’d love to hear from you!
Main duties of the job
The successful candidate will work closely with the Assistant Service Manager and the Clinical team within ARU. This role requires acute attention to detail, strong communication skills, and a dedication to delivering high-quality service.
We are seeking someone eager to further develop their knowledge in managing patient pathways and who is committed to ensuring an excellent patient experience
Working for our organisation
The successful candidate must be IT literate, with the ability to navigate Trust IT systems and monitor the utilisation of outpatient clinics. The role requires effective communication and collaboration with a wide range of staff, including Directorate Managers, Consultants, Nurses, and administrative colleagues.
The ideal candidate will work well as part of a team, maintain a professional and personable approach at all times, and possess strong multi-tasking skills. They must also demonstrate the ability to work under pressure. Flexibility is key, as the role requires adapting to the needs of the service and excellent communication skills are essential.
This is a fantastic opportunity to join a supportive team in a dynamic environment where you will be enabled to develop both professionally and personally.
Detailed job description and main responsibilities
The post holder will lead a high-quality administrative support service to the department including PA support to named individuals as required. As the team expands, the post holder would be responsible for the line management of administrator support positions. The post will provide a broad range of support activities to ongoing and fixed-term projects within the department and will ensure the smooth running of the service and effective internal and external liaison to contribute to the successful running of the ward and department as a whole.
Please see attached Job Description for further details.
Person specification
Knowledge
Essential criteria
Good general education with English and Maths to GCSE standard or equivalent
Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable criteria
Customer services qualification/training
Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
Skills
Essential criteria
Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
Ability to work both autonomously and in a team
Ability to deal with difficult service users and challenging situations
Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadline
Desirable criteria
Knowledge of medical terminology/patient care
Knowledge of clinical systems eg EPIC, ERS and others
Experience
Essential criteria
Proven experience of working in an administrative role demonstrating evidence of data collection and data quality
Proven experience of working in an administrative role demonstrating evidence of working with confidential documents and information
Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
Desirable criteria
Experience of an administrative role within the NHS or other healthcare setting
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
Please apply for this post by clicking "Apply Online Now."
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Further details / informal visits contact
Name
Marlene Bernard
Job title
Service Manager
Email address
[email protected]
Additional information
Please note, we are only able to offer informal meetings to shortlisted candidates.
Expiry date: 05/12/2024
ARU Ward Co-ordinator
Company
Guy's and St Thomas' Trust
Salary
£31,944
Job Type
Full-time
Location
London
Our Commitments
Living Wage Employer
Armed Forces Covenant
Disability Confident
Hiring Local
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Guy's and St Thomas' Trust
Healthcare and Veterinary Sciences
About us
As part of one of the largest and most engaged workforces in the NHS you'll have access to our unrivalled training and development programmes.
We want the best people to join us, learn with us and grow with us, so whether you're in a clinical or non-clinical role we’re committed to creating a supportive and inclusive culture in which you can progress and be your best.
We are an inclusive organisation
Promoting diversity, equality, accessibility and inclusion is at the heart of everything we do for our patients and how we make our trust a great place to work.
We welcome people from all backgrounds. Our fair recruitment practices offer equal access to employment opportunities and our staff networks enable everyone's voice to be heard.
We are committed to ensuring all of our 23,500 staff feel valued and have the support they need to do their job to the best of their ability.
Our health and wellbeing programme is one of the most comprehensive in the NHS and provides a wide range of benefits and support to help in your professional, personal and family life.
Our Commitments
Living Wage Employer
Disability Confident
Armed Forces Covenant
Hiring Local
Guy's and St Thomas' Trust
Healthcare and Veterinary Sciences
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Our Commitments
Living Wage Employer
Disability Confident
Armed Forces Covenant
Hiring Local