Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview This role will be responsible for driving service adoption of MyChart features and functions and enable realisation of associated benefits, and s upporting patient uptake of this new patient portal. This means developing compelling written, verbal and recorded materials to inspire staff and patients to change behaviour; identifying and acting on opportunities to deliver the greatest benefit for patients by use of digital tools; measuring outcomes; keeping track of feedback and generating actionable improvement recommendations for technical teams; plus creative thinking to identify opportunities to go further. Main duties of the job Promotion and adoption of MyChart and the key built functions and features to both internal stakeholders (staff) and external (Patients, GPs). · Managing and delivering an effective programme of communication, liaison and promotion for the benefits arising from our new patient portal. · Responsible for planning engagement campaigns which cover key audiences, including comprehensive coverage of clinical, operational, corporate and other internal stakeholders, and key external stakeholders. Ensuring accuracy and detailed understanding of product features. · Responsible for managing and developing relationships with services, patients and their representatives, ensuring their voices are heard throughout the programme. Provide support to the operational managers in the evaluation and ongoing design of project and programme work. Produce high quality and visually impactful presentations and documents for a wide range of audiences. Working for our organisation The Ambulatory Transformation Programme (ATP) seeks to improve patients’ experience of outpatient care by modernising services, spreading the use of digital tools, and enabling patients to take greater control of their health information. The successful candidate is an ambitious, kind, creative, forward-thinking and initiative-taking individual who is passionate about advancing the care we provide at GSTT to join our growing Ambulatory Transformation team. This role is pivotal as we engage the organisation and to embed innovation that can address our most pressing problems; through effective problem solving and exceptional people skills to engage, embed and sustain positive change. We are looking for someone who can deliver our aspirations in a way that is entirely consistent with the Trust’s values and behaviours: Put patients first; Act with integrity; Respect others; Strive to be the best; and Take pride in what we do. Detailed job description and main responsibilities Please see attached Job Description and Person Specification for full details of the main role and responsibilities. Person specification Education / Qualifications Essential criteria Masters Degree level education or equivalent knowledge or equivalent relevant training/experience Significant/ extensive management experience or equivalent relevant training/experience Project management experience (including techniques such as Agile, PRINCE2 etc). Desirable criteria Evidence of improvement methodology training Project Management qualification Experience Essential criteria Experience working with very senior individuals Experience of working in a large organisation Experience of working under pressure, with strict deadlines and dealing with a large range of complex issues with conflicting priorities Experience of working in an autonomous way, working to define objectives within given parameters Experience of providing improvement and programme management advice to a range of professionals and in various environments. Experience of building capability with a variety of stakeholders, including development and maintenance of training materials Experience of working with and influencing multiple stakeholders and securing their engagement in change Evidence of the ability to persuade teams to take on new ways of working and to consistently challenge the status quo Desirable criteria Experience of working in the NHS Experience of a wide range of Trust procedures and practices Experience of working across multiple organisations to secure change Experience of working in complex clinical environments Knowledge and understanding of Trust systems, processes and policies including HR, recruitment and finance Skills / Knowledge / Abilities Essential criteria Excellent organisation skills with the ability to deal with competing demands and high workloads Excellent communication skills both orally and written Ability to prioritise and make decisions, following clear procedures and using initiative to develop new working approaches Highly proficient in the use of Microsoft products including Word, Excel, Visio and PowerPoint. Advanced communication skills both written (complex report writing) and spoken, including expert facilitation skills Ability to set out conclusions and recommendations clearly and concisely in a range of styles to reflect the needs of the audience. Ability to present effectively to large groups including senior staff and external professional bodies Confidently facilitate meetings and workshops, generating enthusiasm, collaboration and support from participants Ability to identify and manage risks Ability to handle patient data and information in a confidential and sensitive fashion alongside the implications of the Data Protection Act Ability to meet deadlines and complete tasks within competing deadlines Maintain a professional approach with a strong sense of quality and can lead by example Interact with a variety of organisational levels, adapting style accordingly Ability to listen to, question and challenge ideas when appropriate, demonstrate a commitment to professional development of self and others Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Aimee Porter-Smith Job title Programme Manager Email address [email protected]